Philips Hue dimmer switch (RWL021) OTA not working

[Mar1usW3]

What happened?

The switch reports a OTA Update available (Verion: 6.1.1.28573). I start the OTA but after some time it fails. I also get the switch active by pressing some buttons.

What did you expect to happen?

No response

How to reproduce it (minimal and precise)

click on the Update device firmware for the switch

Zigbee2MQTT version

2.1.1

Adapter firmware version

7.4.4

Adapter

HA Yellow with ember driver

Setup

HA Yellow

Debug log

info 2025-02-07 10:33:23z2m: Updating 'Esszimmer Schalter' to latest firmware

info 2025-02-07 10:33:26zhc:ota: [0x00178801105f9808 | RWL021] Getting latest image, meta: {"fileName":"Switch-ATmega_0012.sbl-ota","fileVersion":1124102917,"fileSize":240760,"url":"https://github.com/Koenkk/zigbee-OTA/raw/master/images/Hue/Switch-ATmega_0012.sbl-ota","imageType":265,"manufacturerCode":4107,"sha512":"6bec6b6dce7ef9bb47c4467643222871788256d5c3f0aa88ded80be24fc002dbdda525ca2cafa78b996ff7fe0c18d7c9194288e4f6b40f0f37d147bc1724dd4e","otaHeaderString":"\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000","originalUrl":"https://otau.meethue.com/storage/ZGB_100B_0109/3a1c8cf8-3f4c-4464-93f0-24cc7f67f0d7/Switch-ATmega_0012.sbl-ota"}

error 2025-02-07 10:35:56z2m: Update of 'Esszimmer Schalter' failed ([0x00178801105f9808 | RWL021] Timeout. Device did not start/finish firmware download after being notified. ({"target":18185,"apsFrame":{"clusterId":25,"profileId":260,"sequence":0,"sourceEndpoint":1,"destinationEndpoint":2,"groupId":0,"options":0},"commandIdentifier":3} timed out after 150000ms))

[chenks]

came there to report the same

[2025-02-07 10:28:19] info: 	z2m:mqtt: MQTT publish: topic 'zigbee2mqtt/Hue Dimmer Switch (Bedroom)/action', payload 'on_press'
[2025-02-07 10:28:19] info: 	z2m: Updating 'Hue Dimmer Switch (Bedroom)' to latest firmware
[2025-02-07 10:28:19] info: 	z2m:mqtt: MQTT publish: topic 'zigbee2mqtt/Hue Dimmer Switch (Bedroom)', payload '{"action_duration":null,"battery":93.5,"linkquality":128,"update":{"installed_version":1107324829,"latest_version":1124102917,"state":"available"}}'
[2025-02-07 10:28:19] info: 	z2m:mqtt: MQTT publish: topic 'zigbee2mqtt/bridge/response/device/ota_update/update', payload '{"data":{},"error":"Update of 'Hue Dimmer Switch (Bedroom)' failed ([0x0017880102d4ae38 | RWL021] Failed to find an endpoint which supports the OTA cluster)","status":"error"}'
[2025-02-07 10:28:19] error: 	z2m: Update of 'Hue Dimmer Switch (Bedroom)' failed ([0x0017880102d4ae38 | RWL021] Failed to find an endpoint which supports the OTA cluster)

[rmi1974]

Hello folks,

can confirm. The old version of the dimmer switch:

https://www.zigbee2mqtt.io/devices/324131092621.html

and new version (v2) fail.

https://www.zigbee2mqtt.io/devices/929002398602.html

All of my Philips dimmer switches (1x old) and (10 x new v2) refuse to OTA update.

[2025-02-07 20:45:21] info: 	z2m: Updating 'HG OG1 Wohnzimmer Lichtschalter Nord' to latest firmware

[2025-02-07 20:46:44] info: 	z2m:mqtt: MQTT publish: topic 'zigbee2mqtt/HG OG1 Wohnzimmer Lichtschalter Nord', payload '{"action":null,"battery":100,"device":{"applicationVersion":2,"dateCode":"20210729","friendlyName":"HG OG1 Wohnzimmer Lichtschalter Nord","hardwareVersion":1,"ieeeAddr":"0x001788010e8ce559","manufacturerID":4107,"manufacturerName":"Signify Netherlands B.V.","model":"929002398602","networkAddress":23744,"powerSource":"Battery","softwareBuildID":"2.45.2_hF4400CA","stackVersion":1,"type":"EndDevice","zclVersion":2},"last_seen":"2025-02-07T19:44:33.621Z","linkquality":40,"update":{"installed_version":33565954,"latest_version":33574183,"state":"available"}}'

[2025-02-07 20:46:44] info: 	z2m:mqtt: MQTT publish: topic 'zigbee2mqtt/bridge/response/device/ota_update/update', payload '{"data":{},"error":"Update of 'HG OG1 Wohnzimmer Lichtschalter Nord' failed (Device didn't respond to OTA request)","status":"error","transaction":"haczz-1"}'

[2025-02-07 20:46:44] error: 	z2m: Update of 'HG OG1 Wohnzimmer Lichtschalter Nord' failed (Device didn't respond to OTA request)

{
    "battery": 100,
    "last_seen": "2025-02-07T19:28:13.413Z",
    "linkquality": 94,
    "update": {
        "installed_version": 33565954,
        "latest_version": 33574183,
        "state": "available"
    },
    "action": null,
    "device": {
        "applicationVersion": 2,
        "dateCode": "20210729",
        "friendlyName": "HG OG1 Wohnzimmer Lichtschalter Nord",
        "hardwareVersion": 1,
        "ieeeAddr": "0x001788010e8ce559",
        "manufacturerID": 4107,
        "manufacturerName": "Signify Netherlands B.V.",
        "model": "929002398602",
        "networkAddress": 23744,
        "powerSource": "Battery",
        "softwareBuildID": "2.45.2_hF4400CA",
        "stackVersion": 1,
        "type": "EndDevice",
        "zclVersion": 2
    }
}

Regards

[mundschenk-at]

@rmi1974 Did you wake up your v2 dimmers by pressing a button? With that, mine all updated. The v1 dimmers did not. I got one to update by making it perma-awake via reporting settings (1/5/0), but hat to re-interview afterwards to get the new FW recognized by Z2M.

[jonofe]

I also had problems in updating my old v1 dimmers, but finally 2 of them are updated now and one ist still in the process of updating. You need a lot of patience, always restart, do not more than 1 device update in parallel. Keep device alive. Press a button immediately before clicking the Ok button to start the update. It took me the entire day to get 2 out of 3 updated.

Newer dimmers and also the old indoor motions sensors as well as the newer outdoor motions sensors updated without problems.

[mundschenk-at]

I beliebe the difference is that the v1 accessories are not ZigBee 3.0 conformant, whereas the newer ones are.

[chenks]

I have 4 v1 and 1 v2 of the switches.

The v2 updated fine. 3 of the v1's appear to update but the following morning say they need update again, they will go thru the process of updating and appear to update but again will claim they need updated the following morning

1 of the v1's point blank refuses to update giving the log errors I posted earlier.

I never had issues updating these the last time there was updates for them.

[rmi1974]

@mundschenk-at thanks for the hint. I forgot about the sleep mode on those devices.

After running around, pressing one of the buttons once/twice, the v2 devices were able to update from:

20210729 2.45.2_hF4400CA

to:

20241001 2.77.39

Related to this "deep sleep" mode, but off-topic:

This (deep) sleep mode on those philips dimmer switch devices is really annoying. I have various other multi-button zigbee remotes (tuya), that never show this behaviour, reacting instantly on button presses.
Especially when people need to press buttons at least twice because the device needs a "wakeup" to have some action done because the first button press is "lost" (required to wakeup?)
Annoying for guests who expect the switches to operate like normal physical switches.
Can someone tell me if it's possible to disable the sleep mode on those dimmer switches. I'd rather have them draining the batteries faster than the "this switch doesn't work properly" experience.

Regards

[jonofe]

I just found a solution for my last HUE dimmer v1.
I updated the firmware of my Zigbee Coordinator (SLZB-06p10) to version 2.7.1.

Changelog of that version is:

Fixed Zigbee OTA updates for SLZB-06/p7/p10.

After that update I only had to try 2 times until the update of my old HUE dimmer was successfull. Even in the first try it got close to completion (>95%). Second time it finished successfully.

So in case you are using ths SLZB-06p## Coordinator with an older firmware you could give it a chance.

[chenks]

I'm using a sonoff e controller and it's already on the most ember firmware

[honzis1364]

Me three. Every HUE Accessory will result in fail in OTA. Either wont't start the OTA (timeout). Or the update will start, but after some period of a time will fail by Restarting the adapter.
I have a solid 150 devices network, good connection, no interference, everything is rock solid - except the OTA of HUE Dimmer Switches (both Gen 1 and 2) and Motion sensors.
I've tried it on EZSP 6.x.x as well as on Amber 7.4.4 versions of the SONOFF E coordinator. I've tried setting lower package size in OTA, pressing the buttons to wake accessories up, setting ping mode to accessories every 5 secs, nothing has worked for me.

[nephrotranz]

I was able to update one of my Hue v1 dimmer switches, even at the first try, funnily the firmware version stayed the same after the update.

Still trying to update the other two, one of them got until 52%, but failed then, the third one didn't even start to update until now.

[chenks]

It didn't update, it failed.
Tomorrow morning it'll be back in the list to showing update available

[nephrotranz]

It didn't update, it failed. Tomorrow morning it'll be back in the list to showing update available

The update was already three days ago and it definitely went to 100%.

[chenks]

If the firmware version didn't change then it didn't update

I've been thru this for 3 days running. Each switch claims to have update but the next morning they all appear again saying update available