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Troubleshooting

Lorder19 edited this page Oct 25, 2026 · 4 revisions

Picking an item does nothing, the text is only on the clipboard

Kurenai doesn't have Accessibility permission. Open System Settings > Privacy & Security > Accessibility and switch Kurenai on. If it's already on, switch it off and on again. This can happen after replacing the app with a new version.

A shortcut doesn't react at all

Probably Secure Input. While a password field is focused, macOS blocks shortcuts for every app. Some password managers leave it on by mistake. Kurenai shows a warning in its menu when this happens. Switching to another app or restarting the password manager usually fixes it.

⇧⌘C sometimes copies nothing

Release the keys normally and wait a moment, Kurenai waits until Shift and C are up before copying. If an app still ignores it, please open an issue and say which app.

I can't find the menu bar icon

On a MacBook with a notch, extra icons can hide behind it. Shortcuts still work. Open Kurenai again from Spotlight or Applications and the settings window appears.

macOS says the app is damaged

Download the zip again, unzip it with Finder (not a third party tool) and try once more.

Still stuck? Open an issue.

Remote desktop (Windows App, Parallels Client, Citrix, Horizon)

Remote desktop clients ignore modifier keys that don't come from a real keyboard, so Kurenai can't press Ctrl+V on the remote side for you. When one of these apps is in front, Kurenai puts the item on the clipboard and shows a short note: press Ctrl+V yourself. The paste queue works the same way: each Cmd+V puts the next item on the clipboard. Shift+Cmd+C waits up to 10 seconds for you to press Ctrl+C on the remote side, then splits what you copied into lines.

Clipboard sharing has to be on in the connection settings (in Windows App: edit the PC > Devices & Audio > Clipboard). If pasting still brings the old text, the connection is slow to sync: paste again after a second.

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