Adding photo attachment from camera crashes Input

[AesculusK]

Hello!

We're finding that adding a photo from the phone's camera crashes the Android app about half the time. Adding a photo from the gallery does not cause crashing. My assistant and I are both using 2021 Moto G Powers, in case that makes a difference. We have been experiencing the issue over the course of many weeks.

Thanks!

Katherine

[PeterPetrik]

related to #1742

[lecault]

Hello!

We're finding that adding a photo from the phone's camera crashes the Android app about half the time. Adding a photo from the gallery does not cause crashing. My assistant and I are both using 2021 Moto G Powers, in case that makes a difference. We have been experiencing the issue over the course of many weeks.

Thanks!

Katherine

I have the same problem in ma galaxy tab active4

[PeterPetrik]

@lecault which app version do you use? which android version? spec of the android device?

[lecault]

Thanks for your response.

Configuration :
Mergin 2.4.1
Android 13
Galaxy Tab Active4 Pro 5G

I test before on phones (android 11,12 and 13) we have no problem.

[PeterPetrik]

@lecault If you go to phone settings->permissions, has Mergin Maps Input camera and location permissions granted?

[lecault]

Permissions are good. I take a video. First time it's ok, the photo is enregistred but second time, Mergin crash.

Uploading bug_mergin.mp4…

[PeterPetrik]

@lecault thanks , video is not uploaded yet, can you retry?

[lecault]

Yes i have a problem. I share video here : https://transfert.region-bretagne.fr/xf31eovl

[tomasMizera]

Hi @lecault, let me pass this to our support team to figure out what is going on. Thank you for reporting, also thanks to @AesculusK

[raherin]

Hi @lecault, can you please create a support ticket and send us diagnostic logs from the device that is experiencing the problems? You can find instructions to do this here: https://merginmaps.com/docs/misc/troubleshoot/#how-to-share-your-project-with-mergin-maps-support