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Risks
Juliemakary edited this page Jan 26, 2026
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- Risk: The platform stores sensitive user information (name, address, contact info, etc.), which could be exposed in the event of a security breach or system failure.
- Mitigation (planned): We will implement role-based access, ensuring that only admins can view all sensitive data, and all sensitive information is encrypted.
- Risk: Users may be uncomfortable in trusting AI-generated communication or automated legal claims.
- Mitigation (planned): Provide clear justification for AI decision making processes (e.g. compensation logic). Allow users to review, and approve claims before submission such that users are always in control of the decisions.
- Risk: Flight compensation laws vary by region (Canada, U.S., EU, etc.) and incorrect application could result in users receiving wrong compensations, creating legal complications.
- Mitigation (planned): Apply correct compensations per region and research on the different compensation laws for each region.
- Risk: Technology dependent platforms may create a barrier for the elderly or less tech-savvy passengers which can reinforce some existing socioeconomic inequalities.
- Mitigation (integrated): Create a simple claim submission process and support multiple accessible interfaces (Web, Android, iOS).