Description
Snom D8XX phones no longer support HTTP commands for remote control. NethVoice CTI click-to-call still works by falling back to manual click-to-call, while NethLink fails with a phone communication error.
Evaluate whether Snom provides an alternative remote-control method for this phone series, and/or add the same manual click-to-call fallback to NethLink.
Steps to reproduce
- Configure a Snom D8XX phone for CTI and NethLink.
- Start a click-to-call operation from CTI.
- Verify that CTI falls back to manual click-to-call and the call starts.
- Start the same operation through NethLink.
Expected behavior
NethLink starts the call using a supported Snom method or falls back to manual click-to-call.
Actual behavior
NethLink fails and reports a communication error with the phone.
Description
Snom D8XX phones no longer support HTTP commands for remote control. NethVoice CTI click-to-call still works by falling back to manual click-to-call, while NethLink fails with a phone communication error.
Evaluate whether Snom provides an alternative remote-control method for this phone series, and/or add the same manual click-to-call fallback to NethLink.
Steps to reproduce
Expected behavior
NethLink starts the call using a supported Snom method or falls back to manual click-to-call.
Actual behavior
NethLink fails and reports a communication error with the phone.