Submitting Diagnostic Logs for Add‐In issues

General Steps 

1. Make sure your application is updated to the latest version for your release channel: https://learn.microsoft.com/en-us/officeupdates/update-history-microsoft365-apps-by-date 
2. Reproduce the problem you are experiencing so that the relevant diagnostic data can be captured. 
3. Use the in-app feedback feature to send your report directly to Microsoft. 
4. Share the session id, user id, or email address with customer support. 

For Outlook on the Web 

1. Go to the Help tab in the ribbon, select Feedback, then choose Report a Problem. 
2. Please provide the email address from which you submitted your feedback. This helps our team track and follow up on your report. 

For Word, Excel, PowerPoint (Win32 and Web), and Outlook Classic 

1. Navigate to the Help tab in the ribbon, click on Feedback, then select Report a Problem. 

2. Share the email address you used to send the feedback, along with your session ID. This information is important for us to investigate your issue efficiently. 

3. To find your session ID: Go to the File tab, select Account, then click on About.