Execution timeout, too many concurrent call on the same entities

[ewall-cauc]

i install opencti by docker compose, after import some external connector, opencti report "Execution timeout, too many concurrent call on the same entities", i have no clue what happen,

Environment

1. esxi vps 16 cpu cores, 64G ram 512G disk
2. opencti/platform:6.5.9
3. 32g es, 8 workers

Reproducible Steps

Actual Output

opencti-1 | {"category":"APP","cause":{"attributes":{"genre":"BUSINESS","http_status":500,"participantIds":["relationship--705f7bf1-13e5-59e7-b0d5-54e2c843af9e","571e192b-7a63-4ffc-bddf-e866a22a5e49"]},"code":"LOCK_ERROR","message":"Execution timeout, too many concurrent call on the same entities","name":"LOCK_ERROR","stack":"GraphQLError: Execution timeout, too many concurrent call on the same entities\n at error (/opt/opencti/build/back.js:1690:2273)\n at LockTimeoutError (/opt/opencti/build/back.js:1690:5707)\n at createRelationRaw (/opt/opencti/build/back.js:2451:123437)\n at processTicksAndRejections (node:internal/process/task_queues:105:5)\n at createRelation (/opt/opencti/build/back.js:2451:123564)\n at addStixCoreRelationship (/opt/opencti/build/back.js:2734:35784)"},"inner_relation_creation":1,"level":"error","message":"Execution timeout, too many concurrent call on the same entities","operation":"Unspecified","size":703,"source":"backend","time":3511,"timestamp":"2025-04-01T02:12:09.848Z","type":"WRITE_ERROR","user":{"applicant_id":"88ec0c6a-13ce-5e39-b486-354fe4a7084f","call_retry_number":"0","group_ids":["b11848bc-4e33-4a38-88cf-10d2d5b2ef08"],"ip":"::ffff:172.18.0.1","organization_ids":[],"socket":"query","user_id":"88ec0c6a-13ce-5e39-b486-354fe4a7084f","user_metadata":{}},"version":"6.5.9"}

Additional information

{
"category": "APP",
"cause": {
"attributes": {
"genre": "BUSINESS",
"http_status": 500,
"participantIds": ["relationship--705f7bf1-13e5-59e7-b0d5-54e2c843af9e", "571e192b-7a63-4ffc-bddf-e866a22a5e49"]
},
"code": "LOCK_ERROR",
"message": "Execution timeout, too many concurrent call on the same entities",
"name": "LOCK_ERROR",
"stack": "GraphQLError: Execution timeout, too many concurrent call on the same entities\n at error (/opt/opencti/build/back.js:1690:2273)\n at LockTimeoutError (/opt/opencti/build/back.js:1690:5707)\n at createRelationRaw (/opt/opencti/build/back.js:2451:123437)\n at processTicksAndRejections (node:internal/process/task_queues:105:5)\n at createRelation (/opt/opencti/build/back.js:2451:123564)\n at addStixCoreRelationship (/opt/opencti/build/back.js:2734:35784)"
},
"inner_relation_creation": 1,
"level": "error",
"message": "Execution timeout, too many concurrent call on the same entities",
"operation": "Unspecified",
"size": 703,
"source": "backend",
"time": 3511,
"timestamp": "2025-04-01T02:12:09.848Z",
"type": "WRITE_ERROR",
"user": {
"applicant_id": "88ec0c6a-13ce-5e39-b486-354fe4a7084f",
"call_retry_number": "0",
"group_ids": ["b11848bc-4e33-4a38-88cf-10d2d5b2ef08"],
"ip": "::ffff:172.18.0.1",
"organization_ids": [],
"socket": "query",
"user_id": "88ec0c6a-13ce-5e39-b486-354fe4a7084f",
"user_metadata": {}
},
"version": "6.5.9"
}

[alice-debra]

Hello github.diyao (@ewall-cauc),
If it happens occasionally and the same errors keep showing with the same "participantIds" (let's say more than 5 minutes), the platform may have concurrent action on data: like one connector always creating something while another keeps deleting the same thing. Or it's just about a task running for a long time. The best is to have a look on history of the "participantIds" involved.
Or you can ask for help on Slack: https://community.filigran.io/