Picovoice Console Issue: Cannot create aacount or reset password at website

[Aephir]

Expected behaviour

That I can either create account (if no account with the given email exists) or send an email reset code (if an account with the given email address does exist).

Actual behaviour

If trying to create account, it says (making sure to copy/paste the email address to avoid any possibility of typos)

An account with the given email already exists.

if I try to reset password, it says:

Error requesting reset code: Cannot reset password for the user as there is no registered/verified email or phone_number

Steps to reproduce the behaviour

I can't say, since I don't know if I already have an account. If so, it was created long ago (before I had a password manager). It could be two different ways:

1. Navigate to "https://console.picovoice.ai/login", and try to create or reset password with an account already existing under the given email address.
2. Navigate to "https://console.picovoice.ai/login", and try to create or reset password without an account already existing under the given email address.

[ErisMik]

Could you please provide the email address that you are trying to login in with? If you are uncomfortable sharing it publicly here you can email it to hello@picovoice.ai

[Aephir]

Sure, I have sent the email with a link to this issue.

I can log in using github, but as stated in the email, I'd prefer not having to "link" different accounts if possible.

[ErisMik]

Thanks, received. I'll take a look at get back to you when I have an update.

[ErisMik]

@Aephir It looks like your Picovoice Console account was originally create using the "github login". Unfortunately this means that you must use the github login to access your Picovoice Console account. In the future we may add in the ability to disconnect the accounts, but that is not currently on our roadmap.

[Aephir]

OK, thank for clarifying.