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Lbarrerob edited this page Aug 22, 2026 · 33 revisions

MS3 - Defining a solution: problem, solution, empathy maps, and personas

1. Brainstorming Process and Generated Solutions

Taking as a starting point the brainstorm carried out for MS2, we first complemented some ideas and added some new ones. New BrainStorm

After this, we did the strategy of convergence with the four categories: the rational choice, the most likely to delight, the darling and the long shot. Each member of the group classified different ideas from above that hey considered applied to the definition of the category and that could be applied or implemented in the solution.

Convergence BrainStorm BrainStorm Canvas


2. Problem Description and Decision Process

Having chosen the problem of well-being and mental health at the university, for the selection of the main idea of ​​the application to implement a solution we combined the strategy of post-its on a board with convergence in the four categories.

Initially, each member of the group chose a color of sticky note and began posting ideas related to strategies or methods they believed would help with stress management, discomfort, mental health, and self-care. These ideas represented small solutions to the chosen topic.

Next, to analyze and classify the brainstorming ideas, we used convergence with the four categories to organize and understand how these ideas could be implemented and what priorities and challenges we would face with each idea. In this part, we divided the board into four quadrants, and each team member classified different ideas into the category they felt they belonged to. To classify into the different categories, we analyzed each idea so that it met the requirements of the category, looking for specific examples, visualizing that functionality in the future, or putting ourselves in the shoes of prospective users of the application.

This allowed us to visualize, in a more structured way, the ideas we wanted to implement and incorporate into our solution.


3. Empathy Maps

3.1 Empathy Map 1 – Student who has little information but doesn't know how to act

EmpathyMap - Marlon

3.2 Empathy Map 2 – Laura, Student who can be in situations of struggle with stress and mental-health

Empathy Map - Estefania

3.3 Empathy Map 3 - Maria, Student and sister of who struggles with mental-health in campus

EmpathyMap - Laura

3.4 Empathy Map 4 – Student experiencing academic stress wanting to manage their well-being

Empathy Map - Leonardo

3.5 Empathy Map 5 – Natalia, Student who is well informed and knows strategies, but hasn´t been able to put it in practice

EmpathyMap - German

3.6 Empathy Map 6 – Student who has close friends who experience these situations

EmpathyMap - Alejandro

4. Personas

4.1 Persona 1: Users who are or want to be informed but don't know how to act

Persona 1

4.2 Persona 2: Users who are vulnerable to struggle with stress and difficult situations related to mental-health

Persona 2

4.3 Persona 3: Users who are close to people that may struggle but have no information nor tools to help correctly

Persona 3

5. Solution Description

Wellness and Mental Health App in College

We decided to develop a mobile mental health and well-being app specifically designed for students who experience anxiety, academic stress, or moments of emotional crisis.

Many students may not know how to respond to these situations or where to find reliable information about mental health, self-care, and how to support others. Rather than being just a static information platform, the app aims to become a daily companion that provides accessible, evidence-based self-care tools through a warm, engaging, and intuitive design — never clinical, cold, or overly "gamey." The app will also serve as a trustworthy source of mental health information and provide a direct gateway to professional support when it is needed.

Main Features

Based on the ideas identified during the brainstorming process, we aim to implement features such as:

  • Guided breathing exercises to help students manage stress and anxiety in the moment.
  • A private journal where students can freely write down their thoughts and emotions without judgment.
  • Personalized well-being activities that can be completed daily or weekly, adapting to each student's routine.
  • Mental health information cards or pop-ups providing brief, reliable, and evidence-based information.
  • Daily reminders to encourage healthy habits and self-care practices, without becoming overbearing.
  • Access to professional support, including university mental-health resources and a quick way to reach a trusted contact when a situation requires specialized help.

These features and more of the selected and categorized in the convergence strategy are intended to make the app practical, engaging, and useful as part of students' everyday routines.

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