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About me
PRINCE2, Certified ScrumMaster®, CAPM, MOS Excel Expert, ITIL 4 Foundation, Certified Scrum Product Owner
Mumbai, India
I am an experienced Staff Information Developer (Senior Technical Writer) and certified Project Management Professional with 13 years of experience in software and hardware technical documentation, content management, data migration, and traditional and agile project management.
I worked as a Senior Technical Writer, Staff Information Developer, Project Lead, and Offshore Project Manager in multiple domains such as Cloud platforms (IaaS, Paas, and SaaS), FinTech, Medical, Aerospace, Heavy machinery, Optics, Industrial and Consumer products.
I have sound experience in product, process, and developer documentation. These include creating a wide range of documentation such as User Guides, API references, Cookbooks, Runbooks, Configuration and Installation Guides, Standard Operating Procedures (SOP), How-to Guides, Quick Reference Guides, Troubleshooting Guides, and On-screen help. In addition, I have professional experience in project management. I have built and managed many projects from scratch till completion.
I have built many process automation using VBA, Python, and RPA tools (UiPath, MS Power Automate). In addition, I am an expert in data analysis and visualization through summary reports, MIS, and dashboards (in MS Excel, MS PowerPoint, and Power BI). As a certified trainer, I have trained over 1500 employees in MS Excel, Advanced MS Excel, and VBA.
- PRINCE2 Practitioner by Axelos (Certificate number: GR657099049PA, candidate number: 9980004685406235)
- Certified SCRUM Master by Scrum Alliance (Certificate ID: 001114655)
- Certified Agile Project Manager by IAPM (Identification Code: 6RUJ U7XQ UPTY)
- Microsoft Office Specialist Excel Expert by Microsoft (ID: 2WVB-XMSz)
- ITIL Foundation by Axelos (Certificate Id: G67146983PA)
- Certified SCRUM Product Owner by Scrum Alliance (Certificate ID: 001114655)
- Microsoft Excel and VBA Trainer (In-house certification as Internal Trainer)
- Six Sigma Yellow Belt by 6SigmaStudy (Certificate ID: 735370)
- Authoring Tools and Technologies: Atlassian product family (Jira, Confluence, and Bitbucket), Postman, Swagger editor, Office 365 (Word, Excel, PowerPoint, SharePoint, OneDrive), Google Workspace (Doc, Sheets, Presentation, Drive), Hugo (static site generator), Git, Adobe FrameMaker, PTC Arbortext Editor, RoboHelp, and MadCap Flare
- Authoring Standards: DITA, Markdown, OAS, ATA100, ASD-STE100, S1000D, CMS, and multiple style guides (MSTP and client-specific style guide)
- Technologies: AWS cloud technology, Doc-as-code, CI-CD, DevOps, ITIL
- Programming Languages:
- Expert: MS Excel, VBA
- Intermediate: Python, HTML, CSS, YAML
- Novice: UML, JavaScript, UiPath
- Other Tools: Adobe Photoshop, Acrobat Pro, SVN, Citrix, SnagIT, MS Project, MS Visio, Power BI, and VS Code
- Design Tools: Camtasia, Adobe Captivate, Adobe Illustrator, IsoDraw, CatiaV5, SolidWorks, and PTC Creo
- Traditional project management: Project Initiation, Planning, Execution, Monitoring, and Closing
- Agile project management: Agile, SCRUM framework, servant leadership, facilitation techniques
- Business plan evaluation, stakeholder engagement, request for proposal (RFP), request for information (RFI), schedule management, budgeting, risk management, resource management, and communication management
- Status reporting, MIS reporting, dashboard creation, and other project monitoring activities
- Customer collaboration, team collaboration, and vendor management
- Data analysis, decision-making, interpersonal and team skills
- Other processes and methodologies: Six Sigma, 5S methodology
- Technical expertise in software and hardware product documentation, including static site generators (Hugo), DDLC, SDLC, DITA, CMS, CCMS, single-sourcing technical authoring and illustration tools
- Expertise in many software and hardware product documentation, including FinTech, Cloud-native products (Iaas, Paas, and Saas), Medical, Aerospace, Optics, Heavy Engineering, Industrial and Consumer Products
- Expertise in documentation architecture and development, such as:
- Product documentation: User Guides, Admin Guides, Installation Guides, Standard operating procedures (SOP), How-to Guides, and Quick Reference Guides
- Developer documentation: REST API documentation, Developer Guides, Admin Guides, Runbooks, and Quickbooks
- Service documentation: Service manuals, Wiring diagram manuals, and Parts manuals
- Aware of multiple style guides, such as Microsoft Manual of Style, Google Developer Documentation Style Guide, and Chicago Manual of Style
- Worked in the SCRUM (Agile) environment as a part of the development team, including client locations with delivery responsibility
- Excellent written and oral communication skills and expertise in Management Information Systems (MIS), which includes creating templates, dashboards, and automated reports in MS Excel and Power BI
- Led a team of multiple skilled resources (Technical Writers, SMEs, and Automation Experts).
- Responsible for the complete project management, client relationship building, and discovering fresh opportunities
- Involved in all project management phases (experienced in MS Project and Jira)
- Analyzing RFP, preparing proposals, project charter, project management plan, budgeting, resource planning, requirement analysis documents, and statement of work (SoW)
- Adhering and following servant leadership with good team management skills
- Planning, execution, and on-time delivery with quality per sprints (milestones)
- Measuring project performance with KPIs and reporting the status to all stakeholders through the quarterly, monthly, weekly meetings, and daily scrum calls as per the communication plan
- Good at handling risk, issues, and change management
- Responsible for obtaining final acceptance from multiple stakeholders (including the clients) and various departments of the organization and created final project report, lessons learned and documented the same in the organizational knowledge base
- Sound knowledge of Quality Management Systems that is with respect to documentation, audits, root cause analysis
- Developed many process automation with VBA and RPA (Microsoft Power Automate)
- Basic knowledge in front-end and back-end web development, robotic process automation (UiPath, MS Power Automate), and data science
- Holding a valid USA B1 visa
- Proficient in English, Kannada, and Hindi
- Interested to learn new technologies
- Love to read novels
- Passionate about Life and Personality Management