Hands on Help Desk, IT Support & Troubleshooting Projects to Build Real World Technical Support Experience 🔧
A personal collection of hands on IT Help Desk and technical support projects I've completed (or am working on) to gain real world troubleshooting and system administration experience. Each project includes detailed documentation, screenshots, tools used, troubleshooting steps, and lessons learned.
| # | Title | Difficulty | Category | Description | Status | Folder Link |
|---|---|---|---|---|---|---|
| 1 | Active Directory Home Lab | Beginner | Windows Server | Configured Active Directory, created users/groups, and managed permissions in a Windows Server environment | Completed | View |
| 2 | Ticketing System Simulation | Beginner | IT Support | Simulated help desk tickets and documented troubleshooting workflows using a ticketing system | Completed | View |
| 3 | Identity and Access Management | Intermediate | IAM | Built centralized IAM homelab with Authentik for SSO (OIDC/SAML/LDAP) + MFA across Proxmox, TrueNAS, Jellyfin, Nextcloud and other services. Diagnosed and resolved common Windows 11 issues including drivers, updates, and networking problems | Completed | View |
Progress: 3 Completed • 0 In Progress • 0 Planned
Last updated: May 2026
Completed hands on labs and guided simulations focused on troubleshooting, customer support, system administration, and enterprise IT environments.
Common tools and technologies used throughout these projects:
- Windows 10 / Windows 11
- Windows Server
- Active Directory
- Microsoft 365 Admin Center
- PowerShell
- Command Prompt
- Remote Desktop (RDP)
- Wireshark
- VirtualBox / VMware
- Ticketing Systems (Jira, ServiceNow, osTicket)
Useful references for IT Help Desk & Technical Support learning:
- Certifications: CompTIA A+, Network+, Microsoft 365 Fundamentals (MS-900)
- Books: CompTIA A+ Study Guide, The Practice of System and Network Administration
- Roadmaps: IT Support Roadmap
Contributions welcome! Feel free to open issues or PRs for suggestions, new project ideas, or improvements. ❤️
This repository is licensed under the MIT License.
Made with ❤️ by Brodie