Support Ticket Classification Pipeline

Overview

NLP classification pipeline for support ticket categorization using multiple feature extraction methods and classifiers.

Main Notebook: Analysis.ipynb

Repository Structure

Root (Active Project)

CLAUDE.md                              # Project instructions & conventions
full_classification_pipeline.ipynb      # Main classification pipeline
requirements.txt                       # Python dependencies
README.md                              # This file

/dataset (Actively Referenced Data)

support-ticket-classification.csv  # 798 labeled support tickets
lemma.en.txt                              # BNC-derived lemma dictionary (186K entries)
stopwords.txt                             # English stopwords (127 entries)
wordnet_noun.exc                          # WordNet irregular noun forms (2K entries)
wordnet_verb.exc                          # WordNet irregular verb forms (2.4K entries)

Dataset

The dataset is available in the /dataset/support-ticket-classification.csv or can be downloaded from Kaggle.