MP4 4K @60fps Recording

[HausOfAlejandro]

What happened?

Hi, I can not record 4K video at 60fps, I simply check the folder and there is a file in MP4 with a size of 0 bytes without any information.

I have tried other formats, resolutions and 4K at @ 30fps and everything is going well.

Any idea what might happen? :-)

Thanks!

Unity version, operating system, target platform (standalone windows, mac, iOS, PS4...)?

• Unity 2017.2
• Windows 10 x64
• Intel Core i7 7700K
• NVidia Geforce GTX 1080 8GB
• 32GB RAM @3000 Mhz

[jasonm-unity]

hum. will investigate!

[jasonm-unity]

I failed to repro the issue.
Can you list the exact settings of the recorder you are using, at 60fps, that is generating an invalid file?
Also, please provide the version of unity and the recorder (the recorder version can be seen in : tools->Recorder->About...)

[HausOfAlejandro]

Hi Jason,

Unity: 2017.2.0f3
Unity Recorder: 0.1.170913-02

Settings:

No errors in console:

The output file is 0 bytes:

Please note... if I try to record 4K at 30fps the problem disappears.

Thank you :-)

[jasonm-unity]

can you try to repro with release 0.2.0020? as we are not succeeding in reproducing this behavior.
https://github.com/Unity-Technologies/GenericFrameRecorder/releases/tag/0.2.0020

[HausOfAlejandro]

Hi Jason,
I just tried the new version but I get the same result.
I have tried opening other projects or creating a new one without success.

The only difference is that I now receive the following errors in the console:

Please keep in mind that this is not the directory, because I have tried others, and in which everything seems to work without problems when it comes to a 4K video at 30 @ fps.

Thank you for your help, :- )

[jasonm-unity]

this might help: http://windowsreport.com/fix-music-video-error-0xc00d36c4/
The error code indicates that the underlying encoder library (in this case Window's encoder) is failing.
I'm also forwarding this issue to our Video team, as they may have extra insight as to what is going on...

[jasonm-unity]

may also be hardware related, is it possible to try on a different machine?