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Bryan edited this page Apr 5, 2025 · 19 revisions

AutoBuyer+ FAQs

Use the tool at your own risk, do not be greedy. Research legitimate times and adjust settings based on your ping. Lower the extension's times if you lose out on too many items, but use the tool responsibly.

For questions not listed below:

Create an issue in the AutoBuyer+'s issue page. If it is a pertinent issue, the information provided will either be considered for fixing or implemented in this FAQ list.


1. How can I update AutoBuyer+ correctly?

  • Click in the gear with a check icon to download your settings before updating in case anything occurs.
  • Click in the "Download Latest Version" button or navigate to the "Releases" page.
  • Download and extract the latest release of AutoBuyer+.
  • Do not delete your extension folder or files, replace them, else you will lose all your extension's data. Make sure you backed up your data before starting this process.
  • Read the instructions present in the Installation Process page and return when you have finished the installation of the newest version of the extension.


  • Click the highlighted "Refresh" arrow in the "Extensions" page in your browser.

    • If that did not remove the "AutoBuyer+ Update Required" screen, close your browser and click "Refresh" once it reopens.
    • If the "AutoBuyer+ Update Required" page is still being shown, restart your computer and click "Refresh" when you open your browser.
    • If none of those steps resolved the issue, uninstall the extension and load your latest backup in the Preset Manager menu.
  • To know if this change took effect, pin your extension to your Chromium based browser's toolbar.

    • Blue Icon: AutoBuyer+ is running the latest version available.
    • Red Icon: AutoBuyer+ version is outdated.


2. How can I keep my data through installations? My data keeps deleting every time I update the extension.

To update the extension correctly, you must replace all the files inside the folder you store AutoBuyer+ and your save file will be intact. Refrain from creating new folders or load the extension from different locations. You initiate another instance of the program, resulting in data loss.

Be sure to backup your data constantly. AutoBuyer+ has a configuration preset export and import function under the menu represented below. In there, you can store a copy of your save data for later use.

If you are sharing your configuration preset with someone else or in the internet please, deactivate the red options to protect your identity these options are marked for a reason. Head to the Preset Manager for more information on how to progress with this system.


3. How can I report an error I am experiencing while using the extension?

  • Make sure you have logged in Github.
  • Head to the Issues page.
  • Click on the green "New Issue" button at the right side of the page.
  • Try to replicate the error you are experiencing and create a thorough description of what the error is causing and what is not working correctly.
  • Now, return to the page where the error appeared.
  • Right-click anywhere on the page.
  • "Inspect Element" or use the command "Ctrl + Shift + C".
  • At the topmost position of the opened menu, click on the "Console" option.
  • Check if there are any red messages.
  • Attach a screenshot with your details censored (this includes names, pets, extensions, and any other identificatory information) in the issue created.

4. I want an "X" or "Y" feature or bug fix added! Can you add it as soon as possible?

Please head to the Feature Suggestions page or create a new Issue. Sadly, I only work on AutoBuyer+ in my free time. It may take a while before I implement these sought-after components.

Please be patient and respectful whenever you add your grain of salt to AutoBuyer+. Every menu, script, and tool has to be thoroughly developed and tested. Remember, features will only be released when they are ready for deployment. Thank you very much for your continuous interest and support!


5. Can I trust the extension to not compromise my security or engage in malicious activities?

This extension does the contrary, as it gives you enough options to make the installation and its usage as silent and anonymous as possible.

Please consider starring the project. Your support would greatly benefit the project's continued development. AutoBuyer+ has been a product of hundreds of hours of work, and your star would be a small token of appreciation!


6. Is the extension compatible with languages other than English?

This extension exclusively functions in English. If you find that it consistently purchases the first item from each store or fails to buy anything at all, the issue is often due to language disparities. As items have varying names in different languages, the extension may not identify them. To ensure optimal performance, set your Neopets language preference to English.


7. My Neopets pages are frequently freezing, loading slowly, crashing, and I'm encountering Chrome's certification error messages. What is happening?

This problem is associated with Neopets' servers and not with AutoBuyer+. The increased number of online users can overload the servers, leading to errors for all users. It's important to note that this issue is affecting the entire site and is not specific to AutoBuyer+. Fortunately, AutoBuyer+ can automatically refresh pages that encounter errors, ensuring uninterrupted auto-buying.


8. What causes AutoBuyer+ to stall on the haggling page, resulting in an item being sold out?

This phenomenon is referred to as "pet lag" and is not specific to AutoBuyer+; it affects all players. Neopets experiences lag after a pet click. To delve deeper into this issue, you can explore relevant discussions on various forums. AutoBuyer+ provides you with certain tools to bypass pet lag but these can put your account in jeopardy, please be mindful of the aggressiveness of your AutoBuyer+ settings.


9. Does the extension support Black Market Boon site event items from the Battleground of the Obelisk?

Technically yes, the logic is within AutoBuyer+ to be able to parse Black Market Boon items. Recently, some users have reported this feature skipping over these items so TNT may have done some changes to the page that does not allow AutoBuyer+ to properly process the purchases of these items. This issue will be fixed promptly, thank you for your patience.


10. The extension continues to purchase unprofitable items! Can you update the item database with the most up-to-date prices?

Sorry, please note that our item database relies on Jellyneo's pricing data. Due to frequent price fluctuations, we cannot update our database regularly to avoid straining Jellyneo's servers. To address this issue, you have the following options:

  1. Blacklist items you don't wish to purchase.
  2. Maintain a list for consistent purchasing.
  3. Adjust the minimum profit value in the database settings to prevent unprofitable purchases with AutoBuyer+.

11. Is it necessary to keep the AutoBuyer actively running in the foreground, or is it possible to have the tab running in the background?

You can maintain the tab in the background; however, it's essential to be aware that Chrome may limit the performance of background tab execution. For optimal performance, especially when restocking in primary shops, it's advisable to keep the tab in focus on your computer. A practical approach is to have one tab open for main shops and another for the attic. You can then split your screen between them, ensuring that neither is affected by Chrome's performance throttling.

For more information on tab throttling, you can refer to this resource.


12. What are the most optimal settings?

We'd prefer not to provide a specific answer to that question. TNT keeps logs that track restocking activities, so it can raise suspicion if they observe a large number of new users displaying the speed and proficiency of experienced restockers. A safe approach is to begin with a set of settings and gradually adjust them over time. It is advisable to avoid clicking items within a 50-millisecond timeframe and to refrain from rapid haggling within 100 milliseconds. Actions that closely resemble human behavior are less likely to result in account suspensions.

For human-like actions on the captcha page, you can configure AutoBuyer+ to anywhere between 1000 or 800 milliseconds. Delays below 700 are risky, sometimes this will guarantee obtaining unbuyable items, but it will likely lead to account freezes later down the line. Be careful and do not be greedy, remember about the logs TNT has at their disposal at all times.

13. Why is Microsoft Defender Detecting AutoBuyer+ as a Trojan? Is this a Virus?

Microsoft Defender has issued a false-positive with the release of AutoBuyer+ 0.8v. On March 29th, a couple of users reported AutoBuyer+ being flagged as a Trojan:HTML/Obfuse.JSI/Trojan:Win32/Wacatac.B!ml virus. AutoBuyer+ is not a trojan nor a virus, this is an edge case Microsoft Defender never considered.

Microsoft Defender mistakenly detected AutoBuyer+ because of these 3 reasons:

  • AutoBuyer+ is an automation tool: Because AutoBuyer+ is sending data to Neopets' servers to automate purchases, this prompted Windows Defender to think that AutoBuyer+ may be sending sensitive data to third-party servers.
    • Why is this not the case? The file flagged as a Trojan is the "AutoHaggler" process file, which coincidentally, it's the only file that sends data in this format to Neopets' servers. This issue has been fixed but there may be some other false-positives later down the line.
  • AutoBuyer+ was heavily obfuscated after version 0.8v onwards: TNT could easily deploy systems to detect the extension based on its structure, obfuscating AutoBuyer+ was the only way of protecting our users in the long run.
  • Microsoft Defender is one of the worst Anti-Viruses out there: While useful for everyday tasks, for something as process intensive, demanding, and complex as automating/botting, Microsoft Defender will suspect about processes like these without taking into account this is a Chrome Extension.
    • Why do you say Microsoft Defender is a bad Anti-Virus? Do you have any proof? Yes, please check this Virus Total Scan. AutoBuyer+ was tested against 62 Anti-Virus programs, where none of them detected the extension as a threat, including Microsoft's propietary Anti-Virus.
    • Why would Microsoft Defender Detect AutoBuyer+ as a Trojan? Because of the reasons mentioned above and AutoBuyer+ takes some control away from the user. Even though it's inoffensive, you have to accept AutoBuyer+ clicks, opens, and manages information inside a contained browser environment.

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