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FAQ and Troubleshooting

Valerii Maslenykov edited this page Jun 24, 2026 · 3 revisions

FAQ & Troubleshooting

FAQ

Will Tamp ever hand me a file over my size limit?

No. Tamp plans the bitrate to land under your target and verifies the result, re-encoding if it overshot. If a target is genuinely impossible for a clip, it tells you instead of producing a too-big or unwatchable file — see "Target too small".

Does Tamp upload my videos anywhere?

No. All encoding happens locally with a bundled FFmpeg. There's no telemetry and no account. The only optional network request is the GitHub update check, and it sends nothing about you. See Privacy.

Does it work offline?

Yes — compression is fully local. Only the optional update check needs the internet, and it's off by default.

Where does the compressed file go?

Right next to the original, with a (tamped …) name. Optionally it's also copied to your clipboard. See Output files.

My output isn't in the Videos list — where is it?

That's by design: Tamp hides its own (tamped …) outputs from the recordings list while the original exists, so the list stays "things to compress." Find every output in the Converted tab.

Discord/Slack still rejects my file — why?

Make sure your preset's Target MB is at or under the platform's limit (e.g. Discord's free limit is 10 MB; the built-in preset already targets that). If the file is fine but too long to look good that small, split it into parts.

Can I export more than one format from a single recording?

Yes — run it through several presets. But if Move original to Trash is on, the original is gone after the first conversion, so Tamp allows only one. Turn that toggle off to keep the original and export multiple formats. See Behavior.

Where did my original recording go?

If Move original to Trash is on, Tamp moved it to the Trash (recoverable) after compressing. The compressed copy stays in your history.

Why is re-compressing the same video instant?

Tamp reuses an existing output when the input and settings match (a fingerprint in the file name). Change any setting to force a fresh encode. See reuse.

Is there a Linux build?

Not yet. The internal platform layer is ready, but Linux needs a clipboard/tray strategy and a CI target. Today's builds are macOS (Apple Silicon) and Windows.

Is there a Dock / taskbar window?

No. Tamp lives only in the menu bar (macOS) or system tray (Windows). Open it with the icon or the toggle shortcut.


Troubleshooting

SmartScreen warns me on Windows

The Windows build isn't code-signed yet. Click More info → Run anyway. It installs per-user, no admin needed. See Installing on Windows.

macOS won't open the app

Current macOS builds are signed with a Developer ID and notarized by Apple, so they open with no warning. If you hit a Gatekeeper prompt, you're on an old unsigned build — grab the latest from Releases, or right-click the app → Open → Open once.

Nothing shows up in the Videos list

  • Tamp only lists files in your watched folders. Point it at wherever your recorder saves: Watched folders.
  • If you see a "couldn't read a folder" notice, that folder is offline or permission-denied (common for network shares) — it'll reappear once reachable.
  • Your finished outputs live in the Converted tab, not the Videos list.

"Target too small"

A long or high-resolution clip may not fit your target even at minimum quality. Tamp tells you rather than producing mush. Options: lower the Max FPS or downscale (Max width / Scale %) in the preset, pick a bigger target, or split it into parts so each part fits.

Encoding is slow or quality looks lower than expected

With Use GPU encoder on, Tamp prefers the fast hardware encoder. For tight targets it switches to slower, more precise two-pass software encoding — that trade-off is intentional. You can toggle the encoder in Behavior. See hardware vs software.

"File no longer exists" / can't play or reveal

The file was moved or deleted outside Tamp after it was recorded/converted. Re-record or re-convert as needed.

The stale-recording warning never appears (or I want it off)

It rides on desktop notifications. If notifications are off, Preferences shows a recovery card (Enable notifications / Open System Settings). To disable the warning entirely, set its threshold to 0 under Shortcuts.

Reading the logs & reporting a bug

Tamp keeps rotating local logs with every FFmpeg command and error. Open the folder via tray menu → Open Logs. When filing an issue at github.com/ValeriyMaslenikov/tamp/issues, include your OS, the app version (bottom of Preferences), what you did, and the relevant log lines.

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