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Add service disruptions documentation#2818

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EDU-2077-account-config-section-of-faqs
Sep 18, 2025
Merged

Add service disruptions documentation#2818
franrob-projects merged 3 commits intomainfrom
EDU-2077-account-config-section-of-faqs

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@franrob-projects franrob-projects commented Sep 8, 2025

This PR:

  • Migrates service disruption FAQ to docs/platform/architecture/infrastructure-operations
  • Keeps important content explaining why status pages don't always reflect customer experience.
  • Adds updated CNAME for Status page .

EDU-2077

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@franrob-projects franrob-projects added the review-app Create a Heroku review app label Sep 8, 2025
@ably-ci ably-ci temporarily deployed to ably-docs-edu-2077-acco-wisigw September 8, 2025 14:44 Inactive
@franrob-projects franrob-projects temporarily deployed to ably-docs-edu-2077-acco-wisigw September 8, 2025 14:52 Inactive
This documentation explains why customers may experience disruptions that don't appear on the status site, covering technical reasons related to Ably's multi-region architecture and providing guidance for affected customers.

🤖 Generated with [Claude Code](https://claude.ai/code)

Co-Authored-By: Claude <noreply@anthropic.com>
@franrob-projects franrob-projects force-pushed the EDU-2077-account-config-section-of-faqs branch from 3dc8df7 to f9319d7 Compare September 9, 2025 15:28
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Need to replace instances of 'our' and 'we' please, but looks good other than that.


Internet-scale operations inevitably experience regional issues, whether from our infrastructure or dependencies like AWS. Our multi-region architecture is designed to handle these scenarios:

* Client libraries automatically attempt connections to different regions when errors occur.
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'Client libraries' --> SDKs

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Need to replace instances of 'our' and 'we' please, but looks good other than that.

4c5cc8b

@franrob-projects franrob-projects enabled auto-merge (rebase) September 18, 2025 14:12
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@franrob-projects franrob-projects merged commit 7449c48 into main Sep 18, 2025
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@franrob-projects franrob-projects deleted the EDU-2077-account-config-section-of-faqs branch September 18, 2025 14:20
franrob-projects added a commit to franrob-projects/portfolio that referenced this pull request Apr 21, 2026
Four substantive merged PRs now appear alongside the open ones with a
MERGED state pill:

- ably/docs#2911 (REST API -> MDX, merged 2025-11-07)
- ably/docs#2913 (SSE -> MDX, merged 2025-11-07)
- ably/docs#2984 (HAR file troubleshooting guide, merged 2025-12-01)
- ably/docs#2818 (Service disruptions documentation, merged 2025-09-18)

The list previously showed only open PRs, which made it look like no
merged work existed.

Co-Authored-By: Claude Opus 4.7 (1M context) <noreply@anthropic.com>
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