chat: direct users to normal contact form for history retention #2905
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david-hernandez-ably
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Oct 21, 2025
m-hulbert
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Oct 21, 2025
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| The history feature enables users to retrieve messages that have been previously sent in a room. Ably stores chat messages for 30 days by default. You can extend this up to 365 days by [contacting us](https://forms.gle/SmCLNFoRrYmkbZSf8). | ||
| The history feature enables users to retrieve messages that have been previously sent in a room. Ably stores chat messages for 30 days by default. You can extend this up to 365 days by [contacting us](https://ably.com/contact). |
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Would you mind changing this to /support? See #2903
We were directing people to a chat features/feedback form, whereas it should go via the usual support channels if requesting package changes.
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m-hulbert
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Description
We were directing people to a chat features/feedback form, whereas it should go via the usual support channels if requesting package changes.
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