Contact Information

Contact Information

Here you add the information with which the customers and partners can reach at your company — for example a service desk, a sales contact, or a technical expert. Each person you add is saved with the product data, so anyone who receives your product knows exactly who to call.

You can add as many contacts as you like. They all share the company address you already entered, so you only fill in each person's name and how to reach them.

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Where to find it

In the left menu, open Manufacturer details, then click Add (or Manage, once you have some) on the Contact persons row. The company menu in the top-right corner also has a Contacts entry.

Contacts belong to a company, so save your company first if you haven't yet.

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The shared address

A banner at the top shows the company address that every contact uses. You can't change it here — to edit it, go back to the company form on the Manufacturer Details page. If it reads "No address set on the company yet", fill in the company address first.

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Adding a contact

1. Click Add Contact.
2. Choose a Role and fill in whatever details you have.
3. Click Add contact — or Save and add another to go straight into a blank form, handy when entering a whole team in one sitting.

Only the Role really matters — everything else is optional. Saved contacts appear as cards showing the role, name, phone and email, with Edit and a bin icon to delete. Deleting asks for confirmation and cannot be undone.

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The fields

Who the contact is

Field	What to enter
Role	What this person is for. Pick from Administrative contact, Commercial contact, Technical contact, Hazardous goods contact, Other contact.
Department	e.g. Service, Sales, Support.
First name / Middle names / Surname	The person's name.
Title	e.g. Mr, Ms.
Academic title	e.g. Dr., Prof.
Further details	Any extra note about this contact.

Phone

Field	What to enter
Number	Best with the country code, e.g. +49 5021 1234-0.
Type	Office, Office mobile, Secretary, Substitute, Home, Private mobile.
Available time	When they can be reached, e.g. Mon–Fri 08:00–16:00.

Email

Field	What to enter
Address	The contact's email.
Type	Office, Secretary, Home.
Public key / Type of public key	Only if you use encrypted email. Otherwise leave blank.

Fax

Field	What to enter
Number	Fax number with country code.
Type	Office, Secretary, Substitute, Home.

Web & language

Field	What to enter
Website	A web page for this contact or product.
Language	The contact's main language as a short code: en (English), de (German).
Time zone	The offset from UTC, e.g. +01:00 for central Europe.

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Tip: Add a separate contact for each role — for example one technical and one sales contact — so it's clear who handles what.

For technical users: how contacts map to the AAS

Each contact is exported as one ContactInformation entry in the ContactInformation submodel (IDTA 02002). The shared company address (street, zip, city, country) is reused by every entry. Role, phone type, email type and fax type are stored as the standard's IRDI value-list codes.

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Next

With your company and contacts done, you're ready to create your first product.

➡️ See Product Type.