Updated display name #2038
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Updated display name #2038
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anandphatak
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Sep 9, 2025
coljtob
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Oct 7, 2025
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Description
We need to send events to AEP that should represent that Engagement Activity has happened with Live-chat Agent aka Business Representative. The metadata from Product is mentioned in the Doc below:
https://wiki.corp.adobe.com/pages/viewpage.action?pageId=3570839834#:~:text=1.3.4.%20Experience%20Events-,Engaged%20With%20Agent,-Event%20definition%20is
Ticket: https://jira.corp.adobe.com/browse/BRANDCON-882
2.We need to send events to AEP that should represent that Meeting Scheduled with Agent aka Business Representative. The metadata from Product is mentioned in the Doc below:
https://wiki.corp.adobe.com/pages/viewpage.action?pageId=3570839834#:~:text=Scheduled%20meeting%20with%20the%20Agent
Ticket: https://jira.corp.adobe.com/browse/BRANDCON-769