README

This application serves a few purposes for my day job, focusing on improving coordination with better communication tools. With better tools productivity can be increased.

To-Do

• Refactor Inventory Reports to make room for Wireless Routers & Technician selection via dropdown
• Figure out a way to scope Inventory Reports weekly, so on Monday when reports are entered it goes for a week until the next Monday.
• Finish up Service Request's functionality.
• Allow the ability to upload photos to Service Requests. (Useful for things like Speedtests/Damages etc.)
• Determine a way to have notifications for Messages/Service Requests etc.
• Metrics for service requests, most common complaint, reasons for issues etc.

User Stories to work towards

• As a user I want to be able to message technicians and receive replies to the messages.(DONE)
  • The ability to send predetermined messages would be useful. (Ex: 'Looking for an ETA for your PM jobs', 'What did you do on your Repairs?')
• As a user I want to be able to see the location of all of the technician's homes on a map on the technicians page.(DONE)
• As a user I want to be able to deactivate / reactivate technicians when they leave or are hired back.
• As a user I want to be able to select a Technician's name from a dropdown on the Inventory Reports page.

Notes

Activity:

Activity.rb
---
belongs_to :service_request
has_one :user
has_many :photos

Service Request:
has_many :activities

Service Requests should include:

• Status (Open, In Progress, Completed, Closed)
• Location
• Customer Name
• Customer Phone Number
• Customer Email Address

Time Management should include:

• Ability to Track time spent on jobs

• Needs: Date of work, job site, Time start, Time end, Description
• Would like: Ability when generating card, to add up time spent to hours, and if the user is enabled for 2 hour min, then use that option for them if (time.end - time.start < 2 hours)

Inventory Reports should include:

• Tech it belongs to
• # of Dishes
• # of Cannisters
• # of Modems
• # of Radios
• # of upgrade kits (raven & prodilin)
• # of VoIPs/ATA's
• # of Trimasts
• Notes with HN9000 EQ or other things to note

User Roles

These roles help to define what a User can or cannot do based of the role. I.E Some users who are 'technicians' should not be able to do things like add technicians

• Guest (cannot do anything. Needs to be 'promoted')
• Technician (base level access, see Dashboard with information they may need/be relevant)
• Lead Technician (manages techs, able to promote or demote Tech <-> Guest, able to see all of the techs information)
• Employee
• Administration

Technician

This is a Technician but could be considered a Stocking Location

• Name
• Phone Number
• Email Address
• Address
• Drop Location (where we drop shipments off)

Small Parts:

This is consumable material used by the Technician on the job site.

• Part Name
• Part Number
• Part Description
• Vendor

Vendor:

This is who/where we buy material or equipment from.

• Vendor Name
• Vender Address
• Vender Phone Number
• Sales Rep
• Vendor Website (Not required)

Equipment

This is a piece of equipment that's trackable/assignable. For example 4 Dishes are assignable to a Technician but not trackable and a Modem or Radio is assignable AND trackable because it has a serial number with it.

• Part
• Technician

Associations

Vendor:
has_many :parts

Parts:
belong_to :vendor

Wants / Goals

• Ability to allow techs to 'request/order' Small Parts/Material
• Ability to Invoice / Credit Technicians accounts
• Ability to only get past 7 days of Inventory Reports
• Pagination on Reports
• Email Reminders to Technicians to submit reports & Email Reminder to Staff to send in compiled report Monday AM.