[FIX] ir_actions, in get_binding : res do not have always 'action'

setup/support/odoo/addons/support

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+../../../../support

setup/support/setup.py

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+import setuptools
+
+setuptools.setup(
+    setup_requires=['setuptools-odoo'],
+    odoo_addon=True,
+)

support/__init__.py

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+from . import models

support/__manifest__.py

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+# Copyright 2025 Akretion (http://www.akretion.com).
+# @author Florian Mounier <florian.mounier@akretion.com>
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+
+{
+    "name": "Support",
+    "summary": "Provide Akretion cross connect support integration",
+    "version": "16.0.1.0.0",
+    "license": "AGPL-3",
+    "author": "Akretion",
+    "website": "https://github.com/akretion/support",
+    "depends": [
+        "cross_connect_client",
+    ],
+    "data": [
+        "data/cross_connect_server.xml",
+        "data/ir_actions_server.xml",
+        "security/res_groups.xml",
+    ],
+}

support/data/cross_connect_server.xml

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+<?xml version="1.0" encoding="UTF-8"?>
+<!--
+  Copyright 2025 Akretion (http://www.akretion.com).
+  @author Florian Mounier <florian.mounier@akretion.com>
+  License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+-->
+<odoo>
+
+  <record id="akretion_erp" model="cross.connect.server">
+    <field name="name">Support</field>
+    <field name="server_url">https://erp-fr.akretion.com/api-support</field>
+    <field name="api_key">Paste remote api key here</field>
+    <field name="web_icon_data" type="base64" file="support/static/img/icon.png" />
+  </record>
+
+</odoo>

support/data/ir_actions_server.xml

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+<?xml version="1.0" encoding="UTF-8"?>
+<!--
+  Copyright 2025 Akretion (http://www.akretion.com).
+  @author Florian Mounier <florian.mounier@akretion.com>
+  License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+-->
+<odoo>
+
+  <record id="cross_connect_support" model="ir.actions.server">
+    <field name="name">Créer un ticket support</field>
+    <field name="model_id" ref="cross_connect_client.model_cross_connect_server" />
+    <field name="state">code</field>
+    <field
+      name="code"
+    >action = model.redirect_to_support()</field>
+  </record>
+
+</odoo>

support/models/__init__.py

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+from . import ir_actions
+from . import cross_connect_server

support/models/cross_connect_server.py

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+# Copyright 2025 Akretion (http://www.akretion.com).
+# @author Florian Mounier <florian.mounier@akretion.com>
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+import re
+
+from odoo import api, models
+from urllib.parse import urlencode, urlparse
+
+AKRETION_EMAILS_RE = re.compile(r"^(.*@akretion\.com(\.br)?)$")
+
+
+class CrossConnectServer(models.Model):
+    _inherit = "cross.connect.server"
+
+    @api.model
+    def redirect_to_support(self):
+        """Redirect to the support page"""
+        server = self.env.ref("support.akretion_erp")
+        url = f"/cross_connect_server/{server.id}"
+        params = {
+            "origin_db": self.env.cr.dbname,
+        }
+        res_model = self.env.context.get("active_model")
+        res_id = self.env.context.get("active_id")
+        params["origin_url"] = (
+            self.env["ir.config_parameter"].sudo().get_param("web.base.url") or ""
+        )
+        if res_model and res_id:
+            record = self.env[res_model].browse(res_id)
+            params["origin_name"] = record.name_get()[0][1]
+
+            url_params = {
+                "view_type": "form",
+                "model": res_model,
+                "id": res_id,
+                "active_id": res_id,
+                "cids": ",".join(str(x) for x in self.env.companies.ids),
+            }
+
+            action = self.env.context.get("params", {}).get("action")
+            if not action:
+                action = self.env["ir.actions.act_window"].search(
+                    [("res_model", "=", res_model), ("view_mode", "ilike", "form")],
+                    limit=1,
+                )
+                if action:
+                    action = action.id
+            if action:
+                url_params["action"] = action
+
+            params["origin_url"] += f"/web#{urlencode(url_params)}"
+
+        redirect_params = {
+            "action": "project_customer_access.action_view_all_task",
+            "view_type": "form",
+            **{
+                f"project.task_default_{field}": value
+                for field, value in params.items()
+            },
+        }
+
+        final_params = {"redirect_url": f"/web#{urlencode(redirect_params)}"}
+        url += "?" + urlencode(final_params)
+        target = "self"
+
+        # Akretion users specific case
+        if self.env.user.email and AKRETION_EMAILS_RE.match(self.env.user.email):
+            redirect_params["action"] = (
+                "custom_akretion_project.action_view_all_task_real"
+            )
+            server_url = urlparse(server.server_url)
+            server_url = server_url._replace(
+                path="/web",
+                fragment=urlencode(redirect_params),
+            )
+            url = server_url.geturl()
+            target = "new"
+        return {
+            "type": "ir.actions.act_url",
+            "url": url,
+            "target": target,
+        }

support/models/ir_actions.py

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+# Copyright 2025 Akretion (http://www.akretion.com).
+# @author Florian Mounier <florian.mounier@akretion.com>
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+
+from odoo import api, models
+
+
+class IrActions(models.Model):
+    _inherit = "ir.actions.actions"
+
+    @api.model
+    def get_bindings(self, model_name):
+        """Add support action to every model"""
+        res = super().get_bindings(model_name)
+        if self.env.user.has_group("support.akretion_erp_group_customer"):
+            action_id = "support.cross_connect_support"
+            if "action" in res:
+                if action_id not in [act.get("xml_id") for act in res["action"]]:
+                    res["action"].append(self._for_xml_id(action_id))
+            else:
+                res["action"] = [self._for_xml_id(action_id)]
+
+        return res

support/security/res_groups.xml

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+<?xml version="1.0" encoding="UTF-8"?>
+<!--
+  Copyright 2025 Akretion (http://www.akretion.com).
+  @author Florian Mounier <florian.mounier@akretion.com>
+  License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+-->
+<odoo>
+
+  <record id="akretion_erp_group_customer" model="res.groups">
+    <field name="name">Support: Support User</field>
+    <field name="cross_connect_server_id" ref="akretion_erp" />
+    <field name="cross_connect_server_group_id" eval="194" />
+  </record>
+  <record id="akretion_erp_group_manager" model="res.groups">
+    <field name="name">Support: Support Manager</field>
+    <field name="cross_connect_server_id" ref="akretion_erp" />
+    <field name="cross_connect_server_group_id" eval="195" />
+    <field name="implied_ids" eval="[(4, ref('akretion_erp_group_customer'))]" />
+  </record>
+  <record id="akretion_erp_group_budget" model="res.groups">
+    <field name="name">Support: Support Budget Access</field>
+    <field name="cross_connect_server_id" ref="akretion_erp" />
+    <field name="cross_connect_server_group_id" eval="198" />
+    <field name="implied_ids" eval="[(4, ref('akretion_erp_group_customer'))]" />
+  </record>
+
+</odoo>