I translate operational bottlenecks into automated, script-driven business systems. My work focuses on tools used daily by large frontline teams of 40-60 employees to reduce administrative overhead, improve execution visibility, and support SLA compliance.
I combine contact-center operations experience with practical software development, building Google Apps Script platforms, BI-style dashboards, workflow engines, and local AI automation experiments that solve real operational problems.
| Area | What I Build | Business Value |
|---|---|---|
| Workflow Automation | Script-driven operational platforms | Fewer manual steps and faster daily execution |
| SLA Governance | Stale-ticket detection and escalation visibility | Stronger accountability and fewer missed commitments |
| Workforce Visibility | Attendance, delay, downtime, and leave dashboards | Clearer decisions for supervisors and operations teams |
| Knowledge Operations | L2 escalation hubs and resolution repositories | Less repeated effort and faster support handling |
| Local AI R&D | CrewAI/Ollama multi-agent pipelines | Private experimentation without cloud dependency |
| Project | Focus | Stack |
|---|---|---|
| Attendance Command Center | Sanitized Google Apps Script attendance analytics and reporting dashboard | Apps Script, HTMLService, JavaScript, Google Sheets |
| Jira Ticket Workflow Portal | Role-based ticket workflow UI for agents and leaders | Google Apps Script, HTML, JavaScript |
| GameBuilderAI | Local multi-agent AI pipeline for game-development task orchestration | Python, Ollama, agent workflows |
| Talal Open World Engine | C++23 open-world engine foundation and DX12 renderer scaffolding | C++23, CMake, DX12 |
| Project Leonida UE5.8 | Unreal Engine open-world prototype with editor automation and world-building tools | Unreal Engine, C++, Python |
| Open City Six Prototype | Three.js/Vite open-city prototype packaged for Android with Capacitor | JavaScript, Three.js, Vite, Capacitor |
- Local Multi-Agent AI Pipelines using CrewAI and Ollama
- Workflow automation for operations support, ticket routing, and SLA governance
- Google Apps Script systems backed by Google Sheets as lightweight operational databases
- Portfolio-grade public demos that keep private data, company identifiers, and runtime secrets out of source control
I build internal tools that make operations teams faster, more accountable, and easier to manage. My strongest work sits at the intersection of business process design, automation scripting, dashboarding, and practical systems thinking.
Automating processes, empowering teams, and turning operational friction into measurable business impact.