Korca Aura Agent v0.1.0

First public release.

Korca Aura Agent is a support-ticket router: it syncs tickets from Teamwork Desk, ingests SOP PDFs into a Neo4j Aura knowledge graph, and uses a Neo4j Aura-hosted agent to recommend (or apply) the best expert for each ticket.

Highlights

• Teamwork Desk sync with an incremental cursor and gatekeeper promotion
• SOP PDF ingestion → Gemini embeddings → hybrid (vector + fulltext) search
• Aura Agent multi-tool routing: semantic ticket finder, expert resolver, client history, skill match, SOP expert finder
• Manual / auto-comment / auto-assign routing modes with an operational dashboard
• FastAPI + Celery backend, React + Vite frontend, fully containerized

See the README for setup and the Quick start section. Licensed under MIT.