Billing: No response to refund request after 12 days — Receipt #2312-5937"

[vitorcalvi]

Question

Hi Anomaly team,

I'm unable to get a refund response through the official support email (contact@anoma.ly). I've sent two emails with no reply in 12 days.

Transaction details:

• Receipt number: 2312-5937
• Invoice number: ZR6L7HZ0-0001
• Amount: $5.00
• Date: May 12, 2026
• Payment method: Visa ending in 9317
• Product: OpenCode Go (first month, 50% off)

Reason for refund:
I received an "Invalid API key" error immediately after subscribing and was unable to use the service at all.

Contact attempts:

• May 13, 2026: First email sent to contact@anoma.ly
• May 19, 2026: Follow-up email sent — still no response

As a consumer based in the EU (Spain), I am entitled to a 14-day right of withdrawal under EU Directive 2011/83/EU. I am formally requesting a full refund to my original payment method.

If this is not resolved within 7 business days, I will proceed with a Stripe/Visa chargeback and file a complaint with the Spanish consumer authority (AECOSAN).

Email: vcalvi@gmail.com

[github-actions]

This issue might be a duplicate of existing issues. Please check:

• Refunds for the ZEN scam #26508: Refund request related to subscription/ZEN billing
• Billing issues #28094: Billing issue with Go subscription charge

If your issue is distinct from the above, please clarify what makes it different. Otherwise, consider adding your comment to one of those existing issues.

[abishekmuthian]

Did you get any response, there's seems to be zero support for a paid subscription service.

[Pachinko0]

Adding up to this, i recommend everyone to file cases against them and attach to your bank so they can proceed with the chargeback.

I have also filed in authorities since their support is non existent, yet they have no issue charging instantly and, sometimes, for duplicate.

If we all file cases they will eventually take the server seriously.

[fwang]

@vitorcalvi I followed up over email.

Btw, our support email is help@anoma.ly. Where did you see the contact@anoma.ly email?

We will get that fixed.

[abishekmuthian]

@fwang I didn't get even a single reply for my double payment issue to help@anoma.ly or neither the issue raised here - #29248 over past several weeks .

[fwang]

@fwang I didn't get even a single reply for my double payment issue to help@anoma.ly or neither the issue raised here - #29248 over past several weeks .

resolved over email

[cmgCr]

@fwang I have been subscribed to the OpenCode Go plan since March 23, 2026, with automatic billing on the 23rd of each month. However, in my billing history, I only see the receipt for March 23, 2026. Receipts for later months are missing.
Could you please provide the payment receipts for all months since my subscription began?
Also, I sent an email to help@anoma.ly for help last week, but I have not received any reply yet.

[fwang]

@cmgCr followed up over email and fixed

[fwang]

we switched to a new support system. if you did not hear back from our support team, send an email to help@anoma.ly. The turn around time will be much faster.