[BUG] Hey claude, I bought a subscription, the next day I wake up and I have plan free

[Math3w3]

Preflight Checklist

• I have searched existing issues and this hasn't been reported yet
• This is a single bug report (please file separate reports for different bugs)
• I am using the latest version of Claude Code

What's Wrong?

Hi,

On February 25, 2026, I purchased a pro subscription. The payment was successfully processed and I received the PRO subscription in my account. The next day, after logging in, I see the FREE plan. It's another day now, and I still have the FREE plan, but I don't see a refund in my account. I also tried to purchase the subscription again, and the message "Unable to create subscription" appears.

What Should Happen?

Hi,

On February 25, 2026, I purchased a pro subscription. The payment was successfully processed and I received the PRO subscription in my account. The next day, after logging in, I see the FREE plan. It's another day now, and I still have the FREE plan, but I don't see a refund in my account. I also tried to purchase the subscription again, and the message "Unable to create subscription" appears.

Error Messages/Logs

Hi,

On February 25, 2026, I purchased a pro subscription. The payment was successfully processed and I received the PRO subscription in my account. The next day, after logging in, I see the FREE plan. It's another day now, and I still have the FREE plan, but I don't see a refund in my account. I also tried to purchase the subscription again, and the message "Unable to create subscription" appears.

Steps to Reproduce

Hi,

On February 25, 2026, I purchased a pro subscription. The payment was successfully processed and I received the PRO subscription in my account. The next day, after logging in, I see the FREE plan. It's another day now, and I still have the FREE plan, but I don't see a refund in my account. I also tried to purchase the subscription again, and the message "Unable to create subscription" appears.

Claude Model

None

Is this a regression?

Yes, this worked in a previous version

Last Working Version

No response

Claude Code Version

111

Platform

Anthropic API

Operating System

macOS

Terminal/Shell

Terminal.app (macOS)

Additional Information

No response

[Math3w3]

https://www.reddit.com/r/ClaudeAI/comments/1rg6a0o/hey_claude_i_bought_a_subscription_the_next_day_i/

[github-actions]

Closing for now — inactive for too long. Please open a new issue if this is still relevant.

[github-actions]

This issue has been automatically locked since it was closed and has not had any activity for 7 days. If you're experiencing a similar issue, please file a new issue and reference this one if it's relevant.