Preflight Checklist
What's Wrong?
After installing Claude Desktop with Cowork on Windows 11 25H2, Windows Explorer freezes/hangs when attempting to navigate to the user profile directory (C:\Users<username>). The root cause is the ~12.6 GB of VM bundle files stored in %APPDATA%\Roaming\Claude\vm_bundles\claudevm.bundle, which Windows Search Indexer attempts to enumerate and index. The largest file is rootfs.vhdx at approximately 9.3 GB.
Workaround
Excluding C:\Users<username>\AppData\Roaming\Claude\vm_bundles from Windows Search Indexing (Settings → Privacy & Security → Searching Windows → Exclusions) resolves the issue immediately.
What Should Happen?
Installing Claude Desktop with Cowork should not cause Windows Explorer to become unresponsive. Large VM bundle files should be stored in a location that does not interfere with normal OS operations, such as %LOCALAPPDATA% which is excluded from search indexing by default. If %APPDATA%\Roaming must be used, the installer should automatically register a search indexer exclusion for the vm_bundles directory to prevent Explorer from hanging when accessing the user profile.
Error Messages/Logs
Steps to Reproduce
- Install Claude Desktop App with Cowork
- Navigate to C:\Users<username>\ in Explorer
- Explorer immediately freezes and does not recover.
Claude Model
Sonnet (default)
Is this a regression?
I don't know
Last Working Version
No response
Claude Code Version
2.1.63 (Claude Code)
Platform
Anthropic API
Operating System
Windows
Terminal/Shell
Windows Terminal
Additional Information
No response
Preflight Checklist
What's Wrong?
After installing Claude Desktop with Cowork on Windows 11 25H2, Windows Explorer freezes/hangs when attempting to navigate to the user profile directory (C:\Users<username>). The root cause is the ~12.6 GB of VM bundle files stored in %APPDATA%\Roaming\Claude\vm_bundles\claudevm.bundle, which Windows Search Indexer attempts to enumerate and index. The largest file is rootfs.vhdx at approximately 9.3 GB.
Workaround
Excluding C:\Users<username>\AppData\Roaming\Claude\vm_bundles from Windows Search Indexing (Settings → Privacy & Security → Searching Windows → Exclusions) resolves the issue immediately.
What Should Happen?
Installing Claude Desktop with Cowork should not cause Windows Explorer to become unresponsive. Large VM bundle files should be stored in a location that does not interfere with normal OS operations, such as %LOCALAPPDATA% which is excluded from search indexing by default. If %APPDATA%\Roaming must be used, the installer should automatically register a search indexer exclusion for the vm_bundles directory to prevent Explorer from hanging when accessing the user profile.
Error Messages/Logs
Steps to Reproduce
Claude Model
Sonnet (default)
Is this a regression?
I don't know
Last Working Version
No response
Claude Code Version
2.1.63 (Claude Code)
Platform
Anthropic API
Operating System
Windows
Terminal/Shell
Windows Terminal
Additional Information
No response