[BUG] Billing: $50 promotional credit disappeared after subscription change (Google Play → web)

[andrulitus]

Preflight Checklist

• I have searched existing issues and this hasn't been reported yet
• This is a single bug report (please file separate reports for different bugs)
• I am using the latest version of Claude Code

What's Wrong?

Summary

$50 Opus 4.6 promotional credit disappeared after switching subscription
from Google Play to web billing. Same billing bug as #23674 and #25586.

Timeline

• Claimed $50 Extra Usage promo credit before Feb 16 deadline (while on Google Play Pro subscription)
• Used approximately $10–14 of the credit
• Feb 27–28: switched subscription from Google Play (mobile) to web billing, let mobile subscription expire
• After the switch: remaining ~$36–40 credit shows $0.00

Expected vs Actual

• Expected: ~$36–40 remaining credit preserved after subscription change
• Actual: balance shows $0.00

Support contact

• Contacted support via email — no response for 10 days
• Second email sent March 5 — only automated response received
• Anthropic Support Conversation ID: 215473360921678
• Account details available upon request (will provide via private channel)

References

• [BUG] Billing: $50 credits disappeared after Claude Pro subscription renewal (Receipt XXXX-XXXX-7352) #23674 — same bug, confirmed by Anthropic support
• [BUG] Billing: $50 Opus 4.6 promotional credit disappeared after subscription renewal #25586 — same bug after subscription renewal

What Should Happen?

The remaining ~$36–40 promotional credit should be restored to my account.

Error Messages/Logs

Steps to Reproduce

1. Have active Claude Pro subscription via Google Play with $50 promotional credit claimed
2. Use ~$10–14 of the credit
3. Switch subscription from Google Play (mobile) to web billing
4. Let mobile subscription expire
5. Check account balance — credit shows $0.00

Claude Model

Not sure / Multiple models

Is this a regression?

Yes, this worked in a previous version

Last Working Version

No response

Claude Code Version

N/A — issue occurred on claude.ai web, not Claude Code CLI

Platform

Anthropic API

Operating System

Windows

Terminal/Shell

PowerShell

Additional Information

No response

[github-actions]

Found 3 possible duplicate issues:

1. [BUG] All extra usage money disappeared in account after renewing Claude Pro subscription using new card #30175
2. [BUG] MY $50 credit to try the new claude opus was yanked, and I never got to use it #27089
3. [BUG] Billing: Pro subscription and $20 credits revoked without explanation — no Usage Policy violation identified #24235

This issue will be automatically closed as a duplicate in 3 days.

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🤖 Generated with Claude Code

[andrulitus]

This is not a duplicate — my case involves switching from Google Play
(mobile) to web billing, which is a different trigger.

Also adding myself as another affected user to #30175, #27089.

Anthropic Support Conversation ID: 215473360921678
Account: andrulitus [at] gmail [dot] com

[github-actions]

Closing for now — inactive for too long. Please open a new issue if this is still relevant.

[github-actions]

This issue has been automatically locked since it was closed and has not had any activity for 7 days. If you're experiencing a similar issue, please file a new issue and reference this one if it's relevant.