API key payment declined

[nathanbball242]

[BUG] Unable to purchase API credits — "Payment failed" error with valid credit card

Preflight Checklist

• I have searched existing issues and this hasn't been reported yet
• This is a single bug report (please file separate reports for different bugs)

What's Wrong?

I am unable to purchase API credits through the Anthropic Console billing page (https://console.anthropic.com/settings/billing). When I click "Buy credits," enter an amount, and attempt to submit, I receive a "Payment failed. Please try again" error.

• The credit card is valid and works on other platforms.
• This is not a card decline issue — the card has sufficient funds and the billing address is correct.
• I have tried multiple attempts and the result is the same each time.
• The submit/purchase button is grayed out and unresponsive before eventually showing the payment failed message.

This appears to be the same or a similar issue as #25745.

Steps to Reproduce

1. Log in to https://console.anthropic.com
2. Navigate to Settings > Billing
3. Click "Buy credits"
4. Enter a credit amount
5. Confirm purchase
6. Result: "Payment failed. Please try again."

Expected Behavior

The payment should process successfully and credits should be added to my account balance.

Environment

• Browser: Safari
• OS: macOS
• Console URL: https://console.anthropic.com/settings/billing

Additional Context

• The credit card is a standard credit card (not prepaid or virtual).
• The card works on other websites and services without issue.
• Clearing cache/cookies and retrying did not resolve the issue.
• This is blocking me from using the Anthropic API.

[github-actions]

Found 3 possible duplicate issues:

1. Cannot buy API credits #25745
2. Cannot buy API credits #31237
3. [BUG] API Payment gateway failed #9901

This issue will be automatically closed as a duplicate in 3 days.

• If your issue is a duplicate, please close it and 👍 the existing issue instead
• To prevent auto-closure, add a comment or 👎 this comment

🤖 Generated with Claude Code

[nathanbball242]

its not the same issue

…

On Fri, Mar 20, 2026 at 5:16 PM github-actions[bot] < ***@***.***> wrote: *github-actions[bot]* left a comment (anthropics/claude-code#36881) <#36881 (comment)> Found 3 possible duplicate issues: 1. #25745 <#25745> 2. #31237 <#31237> 3. #9901 <#9901> This issue will be automatically closed as a duplicate in 3 days. - If your issue is a duplicate, please close it and 👍 the existing issue instead - To prevent auto-closure, add a comment or 👎 this comment 🤖 Generated with Claude Code <https://claude.ai/code> — Reply to this email directly, view it on GitHub <#36881?email_source=notifications&email_token=CAKXMUL2LIYWLMSUIJ5TG4T4RXNOBA5CNFSNUABFM5UWIORPF5TWS5BNNB2WEL2JONZXKZKDN5WW2ZLOOQXTIMJQGE2TMNBYGQZKM4TFMFZW63VGMF2XI2DPOKSWK5TFNZ2KYZTPN52GK4S7MNWGSY3L#issuecomment-4101564842>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/CAKXMULJVHUY5SIGWSP4HYD4RXNOBAVCNFSM6AAAAACWZWJX2CVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHM2DCMBRGU3DIOBUGI> . You are receiving this because you authored the thread.Message ID: ***@***.***>

[github-actions]

Closing for now — inactive for too long. Please open a new issue if this is still relevant.

[github-actions]

This issue has been automatically locked since it was closed and has not had any activity for 7 days. If you're experiencing a similar issue, please file a new issue and reference this one if it's relevant.