Preflight Checklist
What's Wrong?
App: Claude Desktop (latest)
macOS: 26.3 (Build 25D125)
Chip: Apple Silicon (MacBook Air)
Issue:
Claude Desktop fails to launch immediately after installation.
Error message: "Claude Desktop failed to Launch. We are so sorry,
Claude Desktop failed to launch. Please check for updates and try
again. If the issue persists, contact support."
Steps to reproduce:
- Download latest Claude Desktop .dmg from claude.ai/download
- Drag to Applications folder
- Launch the app
What I tried:
- Fresh reinstall multiple times
- Cleared ~/Library/Application Support/Claude
- Cleared ~/Library/Caches/Claude
- sudo xattr -cr (Operation not permitted on all files)
Result: Same error every time. App never launches.
What Should Happen?
Claude Desktop should launch successfully and display the login screen.
Error Messages/Logs
Error dialog: "Claude Desktop failed to Launch. We are so sorry,
Claude Desktop failed to launch. Please check for updates and try
again. If the issue persists, contact support."
Terminal output from xattr attempt:
xattr: [Errno 1] Operation not permitted: '/Applications/Claude.app'
(repeated for all files in the app bundle)
sudo xattr -cr result after reinstall:
xattr: No such file: /Applications/Claude.app
(app crashes before fully installing to Applications)
macOS: 26.3 (Build 25D125)
Chip: Apple Silicon MacBook Air
Steps to Reproduce
- Download latest Claude Desktop .dmg from claude.ai/download
- Open .dmg and drag Claude to Applications folder
- Launch Claude from Applications
- Error dialog appears immediately: "Claude Desktop failed to Launch"
- App never opens
Claude Model
None
Is this a regression?
No, this never worked
Last Working Version
No response
Claude Code Version
N/A - never worked on macOS 26.3
Platform
Anthropic API
Operating System
macOS
Terminal/Shell
Terminal.app (macOS)
Additional Information
No response
Preflight Checklist
What's Wrong?
App: Claude Desktop (latest)
macOS: 26.3 (Build 25D125)
Chip: Apple Silicon (MacBook Air)
Issue:
Claude Desktop fails to launch immediately after installation.
Error message: "Claude Desktop failed to Launch. We are so sorry,
Claude Desktop failed to launch. Please check for updates and try
again. If the issue persists, contact support."
Steps to reproduce:
What I tried:
Result: Same error every time. App never launches.
What Should Happen?
Claude Desktop should launch successfully and display the login screen.
Error Messages/Logs
Steps to Reproduce
Claude Model
None
Is this a regression?
No, this never worked
Last Working Version
No response
Claude Code Version
N/A - never worked on macOS 26.3
Platform
Anthropic API
Operating System
macOS
Terminal/Shell
Terminal.app (macOS)
Additional Information
No response