[BUG] Max subscription downgraded to Free plan without any action from user

[saleksvlasov]

Preflight Checklist

• I have searched existing issues and this hasn't been reported yet
• This is a single bug report (please file separate reports for different bugs)
• I am using the latest version of Claude Code

What's Wrong?

My Claude Max subscription was automatically downgraded to Free plan
without any cancellation or changes on my end.

The billing page shows the last invoice dated Mar 23, 2026 for $0.00
with status "Paid" — the renewal payment was never charged.

I did not cancel, did not change payment method, did not do anything.
The plan just changed on its own. Logging out and back in did not help.

Support ticket was submitted 2 weeks ago — no response yet.

Similar issues: #4389, #20363, #6330

What Should Happen?

Account should remain on Max plan as long as it was not manually
cancelled, and support should respond within a reasonable timeframe.

Error Messages/Logs

Steps to Reproduce

1. Had active Claude Max subscription
2. Did not cancel, did not change payment method
3. On Mar 23, 2026 — account automatically downgraded to Free plan
4. Billing page shows invoice for $0.00 (renewal was never charged)
5. Logged out and back in — still shows Free plan

Claude Model

None

Is this a regression?

Yes, this worked in a previous version

Last Working Version

Before Mar 23, 2026

Claude Code Version

N/A — issue is with claude.ai web subscription, not Claude Code CLI

Platform

Anthropic API

Operating System

macOS

Terminal/Shell

Terminal.app (macOS)

Additional Information

No response

[github-actions]

Found 2 possible duplicate issues:

1. [BUG] Claude Max 20x subscription not recognized — account shows Free Plan, Claude Code requires Pro/Max #31012
2. Claude Account Disabled After Payment for Claude Code Max 5x Plan #5088

This issue will be automatically closed as a duplicate in 3 days.

• If your issue is a duplicate, please close it and 👍 the existing issue instead
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🤖 Generated with Claude Code

[saleksvlasov]

This is not a duplicate — my case specifically involves billing
showing $0.00 invoice with no payment attempt made at all,
and support has not responded for 2 weeks.

[ZobaJakColbert]

I have similar situation. I'm thinking that it can be caused by expiring credit card.

[castral]

I have the same exact issue, also expired card. My account even had prepaid credits available and the downgrade still occurred. Contacted support and no response for over two weeks which is unacceptable.

[enmelhem]

same

[fapcheck]

same

[belousov-gi]

Same with pro plan

[tuannm2914]

same

[skshadan]

same, any solutions?

[weedharm]

same, with 20x plan, plz fix it

[thichmamtom]

same, wtf anthropic

[Zyphyrs]

my Max 20x subscription went back to the free plan too