[BUG] Max plan (5x) incorrectly showing as Free tier — active subscription until April

[kruatech]

Preflight Checklist

• I have searched existing issues and this hasn't been reported yet
• This is a single bug report (please file separate reports for different bugs)
• I am using the latest version of Claude Code

What's Wrong?

Preflight Checklist

• I have searched existing issues and this hasn't been reported yet
• This is a single bug report

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What's Wrong?

My account has been incorrectly downgraded to the Free plan despite having an active Max 5x subscription that auto-renews on April 7, 2026. I did not cancel or make any changes to my plan.

As of today, April 3, 2026, my account displays as Free tier in the main interface, yet my billing settings still show the Max plan as active with a valid payment method and $100 in available credit.

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Account Details

Field	Value
Plan	Max 5x
Auto-renewal date	April 7, 2026
Payment method	Visa ending in 7272
Credit balance	$100 (redeemed gift subscription)
Last invoice	$27.83 — paid March 7, 2026

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Steps to Reproduce

1. Log in to claude.ai
2. Open Settings → Account
3. Plan shows as Free instead of Max 5x
4. Open Settings → Billing → plan details show Max 5x active with correct renewal date

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Expected Behavior

Account should display Max 5x plan with full feature access, including Claude Code and Opus model.

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Actual Behavior

Main interface and account settings show Free tier. Access to Max plan features is lost. Billing settings show the subscription as active — creating a clear discrepancy.

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Evidence

Two screenshots attached:

• Screenshot 1 — Billing settings showing Max 5x plan active, renewal April 7, $100 credit balance ✅
• Screenshot 2 — Account/plan view showing Free tier ❌

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Additional Context

• No usage policy violations
• No plan changes requested by me
• Contacted support via email (support@anthropic.com) on April 3, 2026 — only received automated responses from Fin AI Agent
• Fin AI Agent confirmed this is a technical discrepancy but was unable to resolve it
• Support conversation ID: 215473766427421
• Renewal is in 4 days (April 7) — urgent resolution needed to avoid billing or access issues

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Labels suggested

area:auth area:cost bug external

What Should Happen?

Account should display Max 5x plan with full feature access, including Claude Code and Opus model access. The $100 credit balance should remain intact and the subscription should remain active until the scheduled renewal on April 7, 2026.

Error Messages/Logs

Steps to Reproduce

Log in to claude.ai with the account that has an active Max 5x subscription
Open Settings → Account — plan displays as Free
Open Settings → Billing — subscription shows as Max 5x active, renewal April 7, 2026, $100 credit balance visible
The discrepancy between billing status and account access is consistent across page refreshes and devices

Claude Model

None

Is this a regression?

Yes, this worked in a previous version

Last Working Version

No response

Claude Code Version

2.0.41 (Claude Code)

Platform

Anthropic API

Operating System

macOS

Terminal/Shell

Terminal.app (macOS)

Additional Information

No response

[zhaoge116]

Same Here...

[lzhgus]

Same here

[eniqx]

Same here....

[eniqx]

And after 5 minutes, he returned to Max plan. What's going on with Claude?

[mylifeismusictube-beep]

Same issue here. I had an active Claude Max 5x gift subscription (Mar 19 - Apr 19, invoice #3UFRET9C-0002). After a version update, my account instantly dropped to Free plan. Claude Code is completely inaccessible. I have the receipt and an email confirming access until Apr 20, but billing now shows Free plan with no resubscribe button. Support tickets and emails only get bot responses. This is day 2 without access and I cannot work. Has anyone found a resolution?

[tr1plejj]

If you're affected by this, I've written a detailed post aggregating multiple reports including yours: https://www.reddit.com/r/ClaudeAI/comments/1sgkoxn/anthropic_gift_subscriptions_are_silently/ — also posted on X: https://x.com/Lynne1137561/status/2042189688492953976. The more visibility this gets, the harder it is to ignore.

[josephlogan69]

I had the same issue and filed a complaint with my state's Attorney General after repeated attempts to resolve this with Anthropic (really just with Fin AI). Claude (free) gave me the suggestion and the text to fill in. Took about 10min. Might be worth it if you continue to see this.

[jooxee]

Same issue here. I had an active Claude Max 5x gift subscription (Mar 19 - Apr 19, invoice #3UFRET9C-0002). After a version update, my account instantly dropped to Free plan. Claude Code is completely inaccessible. I have the receipt and an email confirming access until Apr 20, but billing now shows Free plan with no resubscribe button. Support tickets and emails only get bot responses. This is day 2 without access and I cannot work. Has anyone found a resolution?

Same issue