[BUG] HCS HRESULT 0x80070032

[usmankhaliduaeu-lab]

Preflight Checklist

• I have searched existing issues and this hasn't been reported yet
• This is a single bug report (please file separate reports for different bugs)
• I am using the latest version of Claude Code

What's Wrong?

When I try to run Claude Cowork, I receive the following error:
HCS operation failed: failed to start VM: HcsWaitForOperationResult failed with HRESULT 0x80070032: {"Error":-2147024846,"ErrorMessage":"The request is not supported.","ErrorEvents":[{"Message":"'cowork-vm-baa82cce' failed to start. (Virtual machine ID C046CF90-111C-5CF6-BEA8-04F9FA3568B3)","Provider":"51ddfa29-d5c8-4803-be4b-2ecb715570fe","EventId":12030,"Flags":13,"Data":[{"Type":"String","Value":"cowork-vm-baa82cce"},{"Type":"String","Value":"C046CF90-111C-5CF6-BEA8-04F9FA3568B3"}]},{"Message":"'cowork-vm-baa82cce' Synthetic Storage (Instance ID 1FF46D3F-E712-5DBC-9813-AAD51981A2E9): Failed to Power on with Error 'The request is not supported.' (0x80070032). (Virtual machine ID C046CF90-111C-5CF6-BEA8-04F9FA3568B3)","Provider":"51ddfa29-d5c8-4803-be4b-2ecb715570fe","EventId":12010,"Flags":5,"Data":[{"Type":"String","Value":"cowork-vm-baa82cce"},{"Type":"String","Value":"C046CF90-111C-5CF6-BEA8-04F9FA3568B3"},{"Type":"String","Value":"Synthetic Storage"},{"Type":"String","Value":"%%2147942450"},{"Type":"String","Value":"0x80070032"},{"Type":"String","Value":"1FF46D3F-E712-5DBC-9813-AAD51981A2E9"},{"Type":"String","Value":""}]},{"Message":"'cowork-vm-baa82cce': Attachment 'C:\Users\usman.khalid\AppData\Roaming\Claude\vm_bundles\claudevm.bundle\rootfs.vhdx (Lun 0)' failed to open because of error: 'The request is not supported.' (0x80070032). (Virtual machine ID C046CF90-111C-5CF6-BEA8-04F9FA3568B3)","Provider":"edacd782-2564-4497-ade6-7199377850f2","EventId":12140,"Flags":5,"Data":[{"Type":"String","Value":"cowork-vm-baa82cce"},{"Type":"String","Value":"C046CF90-111C-5CF6-BEA8-04F9FA3568B3"},{"Type":"String","Value":"C:\Users\usman.khalid\AppData\Roaming\Claude\vm_bundles\claudevm.bundle\rootfs.vhdx (Lun 0)"},{"Type":"String","Value":"%%2147942450"},{"Type":"String","Value":"0x80070032"},{"Type":"String","Value":""},{"Type":"String","Value":""}]}],"Attribution":[{"OperationFailure":{"Detail":"Start"}},{"VirtualDeviceFailure":{"Detail":"PowerOnCold","Name":"Synthetic Storage","DeviceId":"d422512d-2bf2-4752-809d-7b82b5fcb1b4","InstanceId":"1ff46d3f-e712-5dbc-9813-aad51981a2e9"}}]}

Version: Claude Desktop 1.1617.0.0 (Microsoft Store, Windows 11 24H2 build 26100.7705)
Bundle: 5680b11bcdab215cccf07e0c0bd1bd9213b0c25d
OS: Windows 11

What Should Happen?

Same bundle worked April 3-6, then stopped. Failure alternates between Lun 0 and Lun 1. No Defender blocks, no Windows updates since February.

Error Messages/Logs

HCS operation failed: failed to start VM: HcsWaitForOperationResult failed with HRESULT 0x80070032: {"Error":-2147024846,"ErrorMessage":"The request is not supported.","ErrorEvents":[{"Message":"'cowork-vm-baa82cce' failed to start. (Virtual machine ID C046CF90-111C-5CF6-BEA8-04F9FA3568B3)","Provider":"51ddfa29-d5c8-4803-be4b-2ecb715570fe","EventId":12030,"Flags":13,"Data":[{"Type":"String","Value":"cowork-vm-baa82cce"},{"Type":"String","Value":"C046CF90-111C-5CF6-BEA8-04F9FA3568B3"}]},{"Message":"'cowork-vm-baa82cce' Synthetic Storage (Instance ID 1FF46D3F-E712-5DBC-9813-AAD51981A2E9): Failed to Power on with Error 'The request is not supported.' (0x80070032). (Virtual machine ID C046CF90-111C-5CF6-BEA8-04F9FA3568B3)","Provider":"51ddfa29-d5c8-4803-be4b-2ecb715570fe","EventId":12010,"Flags":5,"Data":[{"Type":"String","Value":"cowork-vm-baa82cce"},{"Type":"String","Value":"C046CF90-111C-5CF6-BEA8-04F9FA3568B3"},{"Type":"String","Value":"Synthetic Storage"},{"Type":"String","Value":"%%2147942450"},{"Type":"String","Value":"0x80070032"},{"Type":"String","Value":"1FF46D3F-E712-5DBC-9813-AAD51981A2E9"},{"Type":"String","Value":""}]},{"Message":"'cowork-vm-baa82cce': Attachment 'C:\\Users\\usman.khalid\\AppData\\Roaming\\Claude\\vm_bundles\\claudevm.bundle\\rootfs.vhdx (Lun 0)' failed to open because of error: 'The request is not supported.' (0x80070032). (Virtual machine ID C046CF90-111C-5CF6-BEA8-04F9FA3568B3)","Provider":"edacd782-2564-4497-ade6-7199377850f2","EventId":12140,"Flags":5,"Data":[{"Type":"String","Value":"cowork-vm-baa82cce"},{"Type":"String","Value":"C046CF90-111C-5CF6-BEA8-04F9FA3568B3"},{"Type":"String","Value":"C:\\Users\\usman.khalid\\AppData\\Roaming\\Claude\\vm_bundles\\claudevm.bundle\\rootfs.vhdx (Lun 0)"},{"Type":"String","Value":"%%2147942450"},{"Type":"String","Value":"0x80070032"},{"Type":"String","Value":""},{"Type":"String","Value":""}]}],"Attribution":[{"OperationFailure":{"Detail":"Start"}},{"VirtualDeviceFailure":{"Detail":"PowerOnCold","Name":"Synthetic Storage","DeviceId":"d422512d-2bf2-4752-809d-7b82b5fcb1b4","InstanceId":"1ff46d3f-e712-5dbc-9813-aad51981a2e9"}}]}

Steps to Reproduce

Just opening cowork.

Claude Model

Not sure / Multiple models

Is this a regression?

Yes, this worked in a previous version

Last Working Version

No response

Claude Code Version

Claude Desktop 1.1617.0.0

Platform

Anthropic API

Operating System

Windows

Terminal/Shell

Terminal.app (macOS)

Additional Information

No response

[github-actions]

Closing for now — inactive for too long. Please open a new issue if this is still relevant.

[fullermo]

So you just close open issues because you took too long to address them? If your requirements are that an issue must remain active, how about you posting that you are still reviewing? Who's running support over there?

[github-actions]

This issue has been automatically locked since it was closed and has not had any activity for 7 days. If you're experiencing a similar issue, please file a new issue and reference this one if it's relevant.