[BUG] Gift Pro subscription redeemed but account shows Free plan - Claude Code cannot authenticate

[nurulhasni]

Preflight Checklist

• I have searched existing issues and this hasn't been reported yet
• This is a single bug report (please file separate reports for different bugs)
• I am using the latest version of Claude Code

What's Wrong?

I redeemed a gift Pro subscription on April 3, 2026. My billing page shows a $0.00 Paid invoice confirming the redemption, but my account still displays "Free plan". When I try to authenticate Claude Code (VS Code extension), the browser shows: "Claude Max or Pro is required to connect to Claude Code".

What Should Happen?

My account should show Pro plan and Claude Code should authenticate successfully using my gift subscription.

Error Messages/Logs

Browser error: "Claude Max or Pro is required to connect to Claude Code"
Billing page shows: Free plan
Invoice date: April 3, 2026 - $0.00 - Status: Paid

Steps to Reproduce

1. Log in to syukfullstack@gmail.com on claude.ai
2. Check Settings > Billing — shows Free plan despite Paid invoice
3. Open Claude Code in VS Code extension
4. Click login and authenticate
5. Browser redirects to claude.ai/oauth and shows "Claude Max or Pro is required"

Claude Model

None

Is this a regression?

Yes, this worked in a previous version

Last Working Version

No response

Claude Code Version

N/A

Platform

Anthropic API

Operating System

Windows

Terminal/Shell

VS Code integrated terminal

Additional Information

No response

[github-actions]

Found 3 possible duplicate issues:

1. [BUG] Claude Pro gift not applying – “Gift already redeemed” + Paid invoice but account stuck on Free plan #48821
2. [BUG] Claude Max 20x subscription not recognized — account shows Free Plan, Claude Code requires Pro/Max #31012
3. [BUG] Claude Pro subscription paid but account shows Free Plan — Invoice LF31MC1L-0002 #45110

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🤖 Generated with Claude Code

[nurulhasni]

There are many issues like this, but not a single one actually solves it.

[Provokator86]

Answer chat antropic:
Yes. Our Consumer Terms include a clause that covers this situation.
In the “Disclaimer of warranties, limitations of liability, and indemnity” section, we state that we do not guarantee the Services will be uninterrupted or error free, and that our total liability is limited (it caps at the greater of what you paid in the prior 6 months or $100).
So if you’re not getting the Pro service you paid for, the Terms do not promise compensation for service disruptions or technical errors.
Separately, the Terms also say we may suspend or terminate access (including subscriptions) at any time, and if we terminate a subscription for any other reason, we’ll refund the remaining portion on a pro rata basis.

[github-actions]

Closing for now — inactive for too long. Please open a new issue if this is still relevant.

[github-actions]

This issue has been automatically locked since it was closed and has not had any activity for 7 days. If you're experiencing a similar issue, please file a new issue and reference this one if it's relevant.