What's Wrong?
I redeemed a Claude Max 5x gift subscription on March 30, 2026.
The redemption was confirmed successful. I had full Max access for
approximately 18 days. Around April 18, 2026, my account was
silently downgraded to the Free plan — with no email notification,
no warning, and no action on my part.
Unlike some related reports where Billing still shows Max as active,
in my case both Settings → Account and Settings → Billing show Free plan.
The subscription has fully disappeared from my account.
Account Details
| Field |
Value |
| Email |
vladominator1@gmail.com |
| Plan |
Claude Max 5x (gift) |
| Gift activated |
March 30, 2026 |
| Expected expiry |
~April 30, 2026 |
| Downgraded |
~April 18, 2026 |
| Days of access lost |
~12 days |
| Settings → Account |
Free plan ❌ |
| Settings → Billing |
Free plan ❌ |
Additional Information
- No usage policy violations
- No plan cancellation initiated by me
- No changes to account settings
- Logged out and back in — no effect
- Tested on multiple devices — same result
Expected Behavior
Account should remain on Claude Max 5x for the full gift duration
(until approximately April 30, 2026).
Actual Behavior
Account shows Free plan everywhere — both in Account settings and
Billing. All Max features are inaccessible. No active subscription visible.
Evidence
- Screenshot 1 — Settings → Billing showing Free plan ❌
- Gift redemption confirmation email (March 30, 2026)
What Should Happen?
Max 5x plan should be restored for the full remaining gift duration.
Approximately 12 days of paid access ($~40 value) have been lost
with no resolution path through current support channels.
Please have someone on the backend team verify the gift redemption
status and manually restore the Max plan entitlement for this account.
Error Messages/Logs
Steps to Reproduce
- Receive Claude Max 5x gift subscription link via email
- Redeem on claude.ai (web) — redemption confirmed
- Use Max features normally for ~18 days
- Account silently reverts to Free plan — no notification, no reason given
Claude Model
None
Is this a regression?
Yes, this worked in a previous version
Last Working Version
No response
Claude Code Version
1.3883.0
Platform
Anthropic API
Operating System
Windows
Terminal/Shell
Other
Additional Information
No response
What's Wrong?
I redeemed a Claude Max 5x gift subscription on March 30, 2026.
The redemption was confirmed successful. I had full Max access for
approximately 18 days. Around April 18, 2026, my account was
silently downgraded to the Free plan — with no email notification,
no warning, and no action on my part.
Unlike some related reports where Billing still shows Max as active,
in my case both Settings → Account and Settings → Billing show Free plan.
The subscription has fully disappeared from my account.
Account Details
Additional Information
Expected Behavior
Account should remain on Claude Max 5x for the full gift duration
(until approximately April 30, 2026).
Actual Behavior
Account shows Free plan everywhere — both in Account settings and
Billing. All Max features are inaccessible. No active subscription visible.
Evidence
What Should Happen?
Max 5x plan should be restored for the full remaining gift duration.
Approximately 12 days of paid access ($~40 value) have been lost
with no resolution path through current support channels.
Please have someone on the backend team verify the gift redemption
status and manually restore the Max plan entitlement for this account.
Error Messages/Logs
Steps to Reproduce
Claude Model
None
Is this a regression?
Yes, this worked in a previous version
Last Working Version
No response
Claude Code Version
1.3883.0
Platform
Anthropic API
Operating System
Windows
Terminal/Shell
Other
Additional Information
No response