PRO account shows - Credit balance is too low

[InfoDeskG]

Bug Description
When using claude-code - My personal account is PRO and claude code api key is not honoring my pro account. Under console.anthropic.com i see my api-key but not my pro account. https://claude.ai/settings/claude-code shows my pro active ( paid and NOT expired ) account and i see "When you sign in to Claude Code using your subscription, your subscription usage limits are shared with Claude Code." It's either not working or your messaging is not correct or misleading to users. I am not sure which one as there are multiple billing consoles that make it hard for users to make sense of "did I cancel my subscription?"

Environment Info

• Platform: darwin
• Terminal: Apple_Terminal
• Version: 1.0.70
• Feedback ID: ef952fa0-68b9-4781-ba81-5a91074a7673

Errors

[{"error":"Error: 400 {\"type\":\"error\",\"error\":{\"type\":\"invalid_request_error\",\"message\":\"Your credit balance is too low to access the Anthropic API. Please go to Plans & Billing to upgrade or purchase credits.\"}}\n    at e4.generate (file:///Users/gratica/.nvm/versions/node/v22.15.1/lib/node_modules/@anthropic-ai/claude-code/cli.js:1226:2303)\n    at fP.makeStatusError (file:///Users/gratica/.nvm/versions/node/v22.15.1/lib/node_modules/@anthropic-ai/claude-code/cli.js:1243:2101)\n    at fP.makeRequest (file:///Users/gratica/.nvm/versions/node/v22.15.1/lib/node_modules/@anthropic-ai/claude-code/cli.js:1243:5315)\n    at process.processTicksAndRejections (node:internal/process/task_queues:105:5)\n    at async uF1.maxRetries (file:///Users/gratica/.nvm/versions/node/v22.15.1/lib/node_modules/@anthropic-ai/claude-code/cli.js:3189:7136)\n    at async uF1 (file:///Users/gratica/.nvm/versions/node/v22.15.1/lib/node_modules/@anthropic-ai/claude-code/cli.js:2667:3471)\n    at async rgB (file:///Users/gratica/.nvm/versions/node/v22.15.1/lib/node_modules/@anthropic-ai/claude-code/cli.js:3189:7005)\n    at async file:///Users/gratica/.nvm/versions/node/v22.15.1/lib/node_modules/@anthropic-ai/claude-code/cli.js:3228:2485","timestamp":"2025-08-07T03:07:21.784Z"},{"error":"Error: 400 {\"type\":\"error\",\"error\":{\"type\":\"invalid_request_error\",\"message\":\"Your credit balance is too low to access the Anthropic API. Please go to Plans & Billing to upgrade or purchase credits.\"}}\n    at e4.generate (file:///Users/gratica/.nvm/versions/node/v22.15.1/lib/node_modules/@anthropic-ai/claude-code/cli.js:1226:2303)\n    at fP.makeStatusError (file:///Users/gratica/.nvm/versions/node/v22.15.1/lib/node_modules/@anthropic-ai/claude-code/cli.js:1243:2101)\n    at fP.makeRequest (file:///Users/gratica/.nvm/versions/node/v22.15.1/lib/node_modules/@anthropic-ai/claude-code/cli.js:1243:5315)\n    at process.processTicksAndRejections (node:internal/process/task_queues:105:5)\n    at async uF1.showErrors (file:///Users/gratica/.nvm/versions/node/v22.15.1/lib/node_modules/@anthropic-ai/claude-code/cli.js:3189:14312)\n    at async uF1 (file:///Users/gratica/.nvm/versions/node/v22.15.1/lib/node_modules/@anthropic-ai/claude-code/cli.js:2667:3471)\n    at async ogB (file:///Users/gratica/.nvm/versions/node/v22.15.1/lib/node_modules/@anthropic-ai/claude-code/cli.js:3189:14163)\n    at async file:///Users/gratica/.nvm/versions/node/v22.15.1/lib/node_modules/@anthropic-ai/claude-code/cli.js:3189:9209\n    at async FO0 (file:///Users/gratica/.nvm/versions/node/v22.15.1/lib/node_modules/@anthropic-ai/claude-code/cli.js:3189:1689)\n    at async k11 (file:///Users/gratica/.nvm/versions/node/v22.15.1/lib/node_modules/@anthropic-ai/claude-code/cli.js:3189:9179)","timestamp":"2025-08-07T03:47:17.388Z"},{"error":"Error: 400 {\"type\":\"error\",\"error\":{\"type\":\"invalid_request_error\",\"message\":\"Your credit balance is too low to access the Anthropic API. Please go to Plans & Billing to upgrade or purchase credits.\"}}\n    at e4.generate (file:///Users/gratica/.nvm/versions/node/v22.15.1/lib/node_modules/@anthropic-ai/claude-code/cli.js:1226:2303)\n    at fP.makeStatusError (file:///Users/gratica/.nvm/versions/node/v22.15.1/lib/node_modules/@anthropic-ai/claude-code/cli.js:1243:2101)\n    at fP.makeRequest (file:///Users/gratica/.nvm/versions/node/v22.15.1/lib/node_modules/@anthropic-ai/claude-code/cli.js:1243:5315)\n    at process.processTicksAndRejections (node:internal/process/task_queues:105:5)","timestamp":"2025-08-07T03:47:17.728Z"},{"error":"SyntaxError: Unexpected token 'C', \"Credit bal\"... is not valid JSON\n    at JSON.parse (<anonymous>)\n    at file:///Users/gratica/.nvm/versions/node/v22.15.1/lib/node_modules/@anthropic-ai/claude-code/cli.js:738:9932\n    at Q (file:///Users/gratica/.nvm/versions/node/v22.15.1/lib/node_modules/@anthropic-ai/claude-code/cli.js:674:14418)\n    at E$B (file:///Users/gratica/.nvm/versions/node/v22.15.1/lib/node_modules/@anthropic-ai/claude-code/cli.js:1259:10811)\n    at process.processTicksAndRejections (node:internal/process/task_queues:105:5)","timestamp":"2025-08-07T03:47:17.732Z"},{"error":"Error: 400 {\"type\":\"error\",\"error\":{\"type\":\"invalid_request_error\",\"message\":\"Your credit balance is too low to access the Anthropic API. Please go to Plans & Billing to upgrade or purchase credits.\"}}\n    at e4.generate (file:///Users/gratica/.nvm/ver

Note: Error logs were truncated.

[github-actions]

Found 3 possible duplicate issues:

1. [BUG] CC using API credits while on Pro plan without prompting #3486
2. Subscription Account Incorrectly Recognized as API Account on Specific Mac mini #4354
3. Claude Code used my API key instead of my Max plan #1740

If your issue is a duplicate, please close it and 👍 the existing issue instead.

_{This issue will be automatically closed as a duplicate in 3 days if there are no additional comments. To prevent auto-closure, please 👎 this comment.}

🤖 Generated with Claude Code

[InfoDeskG]

For all those users who face this issue my workaround has been
a) delete the ~/.claude*
b) resign in - but be careful here - claude code gives 2 options to sign in.. i mistakenly clicked the wrong one. For me this issue is NOT resolved. The fundamental user journey is flawed. At the very least you should put a warning in the user messaging where claude-code has API keys that antrhopic console and claude.ai consoles don't share subscription data.

[vjohansen]

"i mistakenly clicked the wrong one."

and what was the right one?

[bubnenkoff]

Same issue: "To get started with the Anthropic API, purchase some credits."
I have 25$ on my balance

[datachanturia]

Same issue

[github-actions]

This issue has been inactive for 30 days. If the issue is still occurring, please comment to let us know. Otherwise, this issue will be automatically closed in 30 days for housekeeping purposes.