For billing support, please contact Anthropic directly through:- https://support.anthropic.com- support@anthropic.com- Your Anthropic console account settingsI'm designed to help generate GitHub issue titles f

[ExtravagantHoboLabs]

No one answers the support.claude.com chatbot. Multiple cards have failed on multiple browsers. How can I get ahold of an actual person to get a payment taken until they can figure out why their billing system doesn't work?
I notice that my name and billing address are never populated anywhere, and typing them in right before trying to submit the payment doesn't actually do anything. The banks say they are seeing 0 attempts but I've tried dozens of times with different cards on different browsers and different machines.

Any solutions? Or just sit here like an idiot until they decide to answer emails or stop vibe coding their billing system?

Bug Description
How can I get ahold of a person for a billing issue?

Environment Info

• Platform: darwin
• Terminal: windsurf
• Version: 2.1.119
• Feedback ID: 454f867b-1b22-44ae-880d-dd6eb5b442e5

Errors

[{"error":"Error: NON-FATAL: Lock acquisition failed for /Users/alexsonne/.local/share/claude/versions/2.1.119 (expected in multi-process scenarios)\n    at mH6 (/$bunfs/root/src/entrypoints/cli.js:2736:2177)\n    at E$8 (/$bunfs/root/src/entrypoints/cli.js:2736:1257)\n    at processTicksAndRejections (native:7:39)","timestamp":"2026-04-27T20:05:43.010Z"}]

[github-actions]

Found 3 possible duplicate issues:

1. [BUG] Cannot purchase API credits - card approved by bank (3DS passed) but Stripe declines #45361
2. Cannot purchase API credits — Stripe SetupIntent 0 EUR breaks 3D Secure for all European cards (PSD2/SCA) #45919
3. [BUG] [Billing] Subscription stuck in broken state after card expiry - unable to re-subscribe or update payment method #50710

This issue will be automatically closed as a duplicate in 3 days.

• If your issue is a duplicate, please close it and 👍 the existing issue instead
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🤖 Generated with Claude Code

[ExtravagantHoboLabs]

Payment failed. Please try again later. If the problem persists, contact support at https://support.anthropic.com/

Can't remove cards. Can't add cards.
Tried to log out of this Link thing and just put in a card.
Card is accepted. (card with deliberate bad values says declined)
Try to use it to check out:
Payment Failed.

happens with all existing cards. Removing a card to re-add it just says it can't be removed. The name and billing address are never filled in and won't persist.
Tried on multiple machines, multiple browsers and the Desktop browser.

No one will answer support.
No one will answer Sales.
Problem has been going on all day so far.
Status page says resolved a billing issue but that's clearly not true.

Last time I wasted time on "Support" I completely forgot about it and then got a response 5 weeks later.

[github-actions]

Closing for now — inactive for too long. Please open a new issue if this is still relevant.

[COOLak]

Updated public-safe status as of 2026-07-26 22:26 JST: this closed thread remains a direct match for the payment-routing/support failure pattern: multiple payment paths can fail, banks see no corresponding authorization attempts, and the user-facing route points back to support even when support is not producing a human billing owner.

My separate Claude billing case remains unresolved:

• manual prepaid / discounted usage-credit checkout still cannot be completed reliably from the account;
• automatic usage-credit top-ups on the same paid account / saved billing setup continue charging successfully;
• the issuing bank has repeatedly said it does not see authorization attempts for the failing manual-purchase attempts;
• the latest mailbox sweep found Fin AI Agent auto-replies, failed-payment notices, and successful auto-recharge receipts, but no human Billing Platform / payment-operations response, root-cause explanation, credit reconciliation, refund, restored manual purchase path, or confirmed owner.

The useful ask is not another generic card-decline article. Anthropic Billing Platform / payment operations should inspect checkout creation, payment confirmation, purchase commit, invoice/order state, saved-payment/Link handoff, auto-reload/manual-purchase divergence, support routing, and credit-ledger provisioning together.

Public, privacy-sanitized context:

• Hosted incident page: https://coolak.github.io/anthropic-claude-billing-incident/
• Reporter brief: https://coolak.github.io/anthropic-claude-billing-incident/reporter-brief.html
• Owner action packet: https://coolak.github.io/anthropic-claude-billing-incident/owner-action.html
• Reconciliation matrix: https://coolak.github.io/anthropic-claude-billing-incident/reconciliation-matrix.html
• Public evidence repository: https://github.com/COOLak/anthropic-claude-billing-incident

I am intentionally not posting card digits, bank names, private support IDs, PaymentIntent IDs, invoice IDs, raw logs, screenshots, payment URLs, Link codes, private support-thread text, or other private account details publicly.