[BUG] Claude Desktop just a blank screen on Windows

[aray0021]

Preflight Checklist

• I have searched existing issues and this hasn't been reported yet
• This is a single bug report (please file separate reports for different bugs)
• I am using the latest version of Claude Code

What's Wrong?

Desktop app version: 1.6259.1.0
Windows version
MSIX installation from Microsoft Store
Blank white screen on every launch
Nothing reported in Windows > Logs >Application
I open the desktop app and only get a blank screen with the minimize, maximize, and close buttons at the top.
When ts with Claude and Fin it says "The MSIX installation path is unusual - most users install via the standard installer rather than through the Microsoft Store, which might be contributing to the issue." But then I point it to https://claude.com/download and it says that is the official download method.

What Should Happen?

The screen should populate with options and previous chats on the left an allow input on the right

Error Messages/Logs

None

Steps to Reproduce

Open start menu
Select "Claude"

Claude Model

Not sure / Multiple models

Is this a regression?

Yes, this worked in a previous version

Last Working Version

No response

Claude Code Version

Unkonwn. Opened prior to 5/5/26

Platform

Anthropic API

Operating System

Windows

Terminal/Shell

Other

Additional Information

[github-actions]

Found 3 possible duplicate issues:

1. [BUG] Claude Desktop persistent blank/white screen on Windows — Cowork unusable, multiple reinstalls have no effect #51143
2. [BUG] Claude Desktop blank screen on Windows + Cowork unusable + sandbox API errors — Max subscriber, 9-day outage #55879
3. [BUG] App intermittently goes permanently blank/white during active session — no crash logged, no recovery #44558

This issue will be automatically closed as a duplicate in 3 days.

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🤖 Generated with Claude Code

[github-actions]

Closing for now — this doesn't appear to be about Claude Code. Please open a new issue if this is still relevant.

[github-actions]

This issue has been automatically locked since it was closed and has not had any activity for 7 days. If you're experiencing a similar issue, please file a new issue and reference this one if it's relevant.