[BUG] Payment processed but still stays as not paid in claude/claude-code

[abdukhashimov]

Preflight Checklist

• I have searched existing issues and this hasn't been reported yet
• This is a single bug report (please file separate reports for different bugs)
• I am using the latest version of Claude Code

What's Wrong?

https://invoice.stripe.com/i/acct_1MExQ9BjIQrRQnux/live_YWNjdF8xTUV4UTlCaklRclJRbnV4LF9VVmVvVXVTUGVxS2g3WGJSU0dDMkcyTG50WkZOdmFwLDE2OTIyNDI1OQ0200lT4ZjvU6?s=ap

above is my invoice and receipt

I have paid for claude and waited for a moment, and I closed the tab after it took money from my card. Then I opened claude from browser and it shows me

Claude team, I am waiting for this to be resolved, I visited bank and bank confirmed that money is actually deducted for claude.

🆘

What Should Happen?

My Account should have been on different subscription plan and I should have been able to use it on Max subscription

Error Messages/Logs

Steps to Reproduce

1. Open the claude.ai
2. Upgrade
3. After bank account is deducted, close the tab, (while 3D secure page was active)
4. See if your account subscription status changes

Claude Model

Other

Is this a regression?

Yes, this worked in a previous version

Last Working Version

No response

Claude Code Version

latest

Platform

Anthropic API

Operating System

macOS

Terminal/Shell

Terminal.app (macOS)

Additional Information

No response

[github-actions]

Closing for now — this doesn't appear to be about Claude Code. Please open a new issue if this is still relevant.

[dasjideepak]

It's true, happening for me too, I have invoice, payment success email, but still showing free plan

[github-actions]

This issue has been automatically locked since it was closed and has not had any activity for 7 days. If you're experiencing a similar issue, please file a new issue and reference this one if it's relevant.