[BUG] Gift Pro subscription purchased — redemption email never delivered, account stuck on Free plan

[Zikoi5]

Preflight Checklist

• I have searched existing issues and this hasn't been reported yet
• This is a single bug report (please file separate reports for different bugs)
• I am using the latest version of Claude Code

What's Wrong?

I purchased a Claude Pro gift subscription. Payment was successfully charged, but the gift redemption email was never delivered to the recipient email address (checked inbox and spam thoroughly).
Without the redemption email/link, there is no way to activate the gift. Account remains on Free plan.
Steps to reproduce:

Purchase a Claude Pro gift subscription
Redemption email is never delivered
No redemption link available → cannot activate gift
Account stays on Free plan despite payment

Expected behavior:
Redemption email should arrive promptly after purchase so the gift can be activated.
Actual behavior:
No email received. Account stuck on Free plan. Money charged with no service delivered.
Support ticket: #101136608 (opened 6 days ago, no human response yet)

my E-Mail: gandgziko@gmail.com

What Should Happen?

I should receive an email with a gift for the pro plan. And unblock feature payments.

Error Messages/Logs

Steps to Reproduce

1. Login into account.
2. Try to buy gift.
3. Do payment.
4. Payment form will charge you $20.00
5. No gift redemption have received to E-Mail.

Claude Model

None

Is this a regression?

I don't know

Last Working Version

No response

Claude Code Version

I'm using web or VSCode extension

Platform

Anthropic API

Operating System

Windows

Terminal/Shell

Other

Additional Information

No response

[github-actions]

Closing for now — this doesn't appear to be about Claude Code. Please open a new issue if this is still relevant.

[ertomas]

Did you manage to get this sorted? I purchased a gift subscription and the recipient did not receive it. No human response since 3 hours ago.

[CruzanCaramele]

Did you manage to get this sorted? I purchased a gift subscription and the recipient did not receive it. No human response since 3 hours ago.

same with me, they appear to be stealing and then their support never replies.