Skip to content

[BUG] Windows 11 Claude Desktop App at launch asks for Security code from Email to Log in: Email has a log in button that launches Edge and logs me in. #62615

Description

@ocodan

Preflight Checklist

  • I have searched existing issues and this hasn't been reported yet
  • This is a single bug report (please file separate reports for different bugs)
  • I am using the latest version of Claude Code

What's Wrong?

I just uninstalled and reinstalled Claude app for Windows 11 after I asked Claude how to fix. It didn't fix the issue:
When I launch the Claude Desktop App I log in with my email address. Claude then asks for a security code that was sent to my email address. I check the email and it says: "Let's get you signed in

Sign in with the secure link below

Then displays a black button with the label Sign in to Claude.ai
Clicking the button launches Edge browser and logs me in so the app is still waiting for the security number.

What Should Happen?

Claude email should give me a security code which I then enter into the Windows 11 Claude Desktop app and it logs me in through the app

Error Messages/Logs

Steps to Reproduce

  1. Launch Claude.ai Windows 11 Desktop App and login with email address and pw
  2. App asks for Security code from email just sent
  3. Email doesn't give me a code but says "Let's log you in" and provides a button.
  4. Clicking the button launches Edge Browser and logs me in.
  5. App is still open waiting for security code.

Claude Model

None

Is this a regression?

Yes, this worked in a previous version

Last Working Version

No response

Claude Code Version

1.9255.0.0

Platform

Anthropic API

Operating System

Windows

Terminal/Shell

PowerShell

Additional Information

No response

Metadata

Metadata

Assignees

No one assigned

    Labels

    invalidIssue doesn't seem to be related to Claude Code

    Type

    No type

    Projects

    No projects

    Milestone

    No milestone

    Relationships

    None yet

    Development

    No branches or pull requests

    Issue actions