[BUG] Claude Desktop on Windows shows persistent gray screen with no UI elements

[laurianserno]

Preflight Checklist

• I have searched existing issues and this hasn't been reported yet
• This is a single bug report (please file separate reports for different bugs)
• I am using the latest version of Claude Code

What's Wrong?

Issue: Claude Desktop on Windows shows persistent gray screen with no UI elements

What Should Happen?

I should be able to access Claude desktop normally

Error Messages/Logs

No error message, just a grey screen.

Steps to Reproduce

Troubleshooting attempted: Cache reset, complete uninstall/reinstall, PC restart, Event Viewer check (no errors found)
Result: Unable to access app menu or built-in troubleshooting tools

Claude Model

Other

Is this a regression?

Yes, this worked in a previous version

Last Working Version

No response

Claude Code Version

v1.5368

Platform

Anthropic API

Operating System

Windows

Terminal/Shell

Windows Terminal

Additional Information

No response

[github-actions]

Closing for now — this doesn't appear to be about Claude Code. Please open a new issue if this is still relevant.

[github-actions]

This issue has been automatically locked since it was closed and has not had any activity for 7 days. If you're experiencing a similar issue, please file a new issue and reference this one if it's relevant.