BILLING] Cannot purchase API credits - card declined at Anthropic layer despite bank and Stripe confirming no issues (Philippines, BDO Amex)

[dannielfrancis01-P]

Preflight Checklist

• I have searched existing issues and this hasn't been reported yet
• This is a single bug report (please file separate reports for different bugs)
• I am using the latest version of Claude Code

What's Wrong?

Cannot purchase API credits — card declined at Anthropic's billing layer despite bank and Stripe confirming no issues

What Should Happen?

I am unable to purchase API credits on platform.claude.com.
The decline is happening at Anthropic's billing layer, not
at my bank or Stripe.

What I have confirmed and ruled out:

• Bank (BDO) confirmed no block and sufficient credit limit
• Stripe accepted card via Link, 3DS completed successfully
• Tested on multiple browsers, no VPN, no extensions
• Manual card entry tried — same result
• New payment method added, set as default — same result
• Billing address matches bank records exactly
• Philippines is a supported country per anthropic.com/supported-countries

Error messages:

• "Your card was declined."
• "Your payment couldn't be processed. Check your card details and try again."

Support ticket via support@mail.anthropic.com went through 5+
Fin AI bot replies with no human escalation. The bot itself
acknowledged the issue is on Anthropic's backend.

Account email: dannielfrancis01@gmail.com
Country: Philippines
Card: BDO-issued American Express

Error Messages/Logs

Error messages:
- "Your card was declined."
- "Your payment couldn't be processed. Check your card details and try again."

Steps to Reproduce

1. Log in to platform.claude.com
2. Go to Settings > Billing
3. Attempt to purchase API credits
4. Enter card details (BDO Amex) or select via Link
5. Submit — receive "Your card was declined" error

Claude Model

Not sure / Multiple models

Is this a regression?

No, this never worked

Last Working Version

N/A - this is a billing issue on platform.claude.com, not a Claude Code bug.

Claude Code Version

N/A - this is a billing issue on platform.claude.com, not a Claude Code bug.

Platform

Anthropic API

Operating System

macOS

Terminal/Shell

Terminal.app (macOS)

Additional Information

No response

[github-actions]

Closing for now — this doesn't appear to be about Claude Code. Please open a new issue if this is still relevant.

[github-actions]

This issue has been automatically locked since it was closed and has not had any activity for 7 days. If you're experiencing a similar issue, please file a new issue and reference this one if it's relevant.