[BUG] Claude using my personal account rather than my organization account (same email)

[therealnb]

Preflight Checklist

• I have searched existing issues and this hasn't been reported yet
• This is a single bug report (please file separate reports for different bugs)
• I am using the latest version of Claude Code

What's Wrong?

Duplicate / re-opening of #199 and #377

The suggested solution is to select "Switch account" and/or "Switch organization".

My account only has the "Switch Account" button. I tap it, log in using my email (same email for both), but it won't let me choose a new organization, and plops me back to a page reading "Claude Code would like to connect to your Anthropic organization Tony's Individual Organization".

I can't delete my personal (trial) account without support's help either, so I'm stuck.

What Should Happen?

I should be able to log in with my teams account.
I should be able to delete my free account

Error Messages/Logs

Steps to Reproduce

Have an a free and teams account with the same email. Try to log in to the teams account.

Claude Model

None

Is this a regression?

I don't know

Last Working Version

No response

Claude Code Version

Claude Code v1.0.107 L Session ID: xxx Working Directory L /Users/nigel System Diagnostics • /doctor ⚠ Config mismatch: running npm-global but config says unknown Account • /login L Auth Token: none L API Key: /login managed key L Organization: xxx L Email: xxx Model • /model L Default (claude-sonnet-4-20250514)

Platform

Anthropic API

Operating System

macOS

Terminal/Shell

Terminal.app (macOS)

Additional Information

No response

[therealnb]

My second conversation that ended like this

I'll connect you with our team to help with your account deletion request. Given the privacy-related nature of your request, they'll be best suited to assist you.
Fin AI Agent • AI Agent • 2m ago

We're transitioning your question to one of our human support agents for further assistance. You don't need to keep this window open - we'll email you when an agent has responded.
Fin AI Agent • 1m ago

Last time you said that, nobody got back to me.

I wonder if they will...

[therealnb]

My mistake. I just wasn't on the company list properly. I can use either now. This isn't a bug at all.
(Still would have been nice if support had gotten back to me)

[github-actions]

This issue has been automatically locked since it was closed and has not had any activity for 7 days. If you're experiencing a similar issue, please file a new issue and reference this one if it's relevant.