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Full detail: Where this data comes from
Pylon (usepylon.com) is a B2B customer support and customer operations platform that unifies shared Slack, Microsoft Teams, email, and chat support into a single ticketing system, with a knowledge base, accounts and contacts, AI agents, and a documented public REST API at https://api.usepylon.com.
APIs.json: https://raw.githubusercontent.com/api-evangelist/pylon/refs/heads/main/apis.yml
- Customer Support
- Customer Operations
- Ticketing
- Knowledge Base
- B2B
- Help Desk
- Created: 2026-06-20
- Modified: 2026-06-20
Create, retrieve, update, search, snooze, and delete support issues (tickets) across shared Slack, Teams, email, and chat channels, plus manage issue followers and external issue links.
- Human URL: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/issues
- Base URL:
https://api.usepylon.com
- Issues
- Tickets
- Support
- Documentation
- API Reference
- OpenAPI — OpenAPI Specification
- Postman Collection — Postman Collection 2.1
- Open Collection — Open Collection 1.0
Manage customer accounts - create, list, update (single or bulk), search, merge, and delete - including domains, owners, tags, custom fields, and CRM settings.
- Human URL: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/accounts
- Base URL:
https://api.usepylon.com
- Accounts
- Customers
- CRM
- API Reference
- OpenAPI — OpenAPI Specification
- Postman Collection — Postman Collection 2.1
- Open Collection — Open Collection 1.0
Create, retrieve, update, search, and delete the individual contacts (end customers) associated with accounts and issues.
- Human URL: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/contacts
- Base URL:
https://api.usepylon.com
- Contacts
- People
- Customers
- API Reference
- OpenAPI — OpenAPI Specification
- Postman Collection — Postman Collection 2.1
- Open Collection — Open Collection 1.0
List, retrieve, update, and search internal Pylon users (agents), inspect the authenticated user via /me, and create, list, retrieve, and update support teams.
- Human URL: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/users
- Base URL:
https://api.usepylon.com
- Users
- Teams
- Organization
- API Reference
- API Reference
- OpenAPI — OpenAPI Specification
- Postman Collection — Postman Collection 2.1
- Open Collection — Open Collection 1.0
Manage knowledge bases, their collections, and articles - listing knowledge bases and performing full CRUD on collections, articles, and route redirects.
- Human URL: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/knowledge-base
- Base URL:
https://api.usepylon.com
- Knowledge Base
- Articles
- Collections
- API Reference
- OpenAPI — OpenAPI Specification
- Postman Collection — Postman Collection 2.1
- Open Collection — Open Collection 1.0
Create, list, retrieve, update, and delete tags, and create, list, retrieve, and update custom field definitions used to extend issues, accounts, and contacts.
- Human URL: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/tags
- Base URL:
https://api.usepylon.com
- Tags
- Custom Fields
- Metadata
- API Reference
- API Reference
- OpenAPI — OpenAPI Specification
- Postman Collection — Postman Collection 2.1
- Open Collection — Open Collection 1.0
Manage customer-facing work with full CRUD and search on tasks, projects, and milestones tied to accounts.
- Human URL: https://docs.usepylon.com/pylon-docs/developer/api/api-reference/tasks-and-projects
- Base URL:
https://api.usepylon.com
- Tasks
- Projects
- Milestones
- API Reference
- OpenAPI — OpenAPI Specification
- Postman Collection — Postman Collection 2.1
- Open Collection — Open Collection 1.0
User-defined HTTP callbacks fired by Pylon Triggers on platform events (such as issue created or updated). Each delivery carries an HS256-signed timestamped signature header for verification.
- Human URL: https://docs.usepylon.com/pylon-docs/developer/webhooks
- Base URL:
https://api.usepylon.com
- Webhooks
- Events
- Triggers
FN: Kin Lane Email: kin@apievangelist.com