Error G401

Error G401 - Unauthorized

What This Means

You need to log in or your login session has expired. The NR Waste Plus application couldn't verify who you are, so it's blocking access to protect your data and the system. This is like arriving at a secured building without your access badge - you need to prove your identity before entering.

Why This Happens

This error occurs when:

• You're not logged in: You haven't signed into the application yet
• Session expired: You've been logged in for too long without activity and your session timed out for security
• Logged out: You or someone else logged out of your account on this device
• Wrong credentials: The username or password you entered is incorrect
• Account issues: Your account credentials may have been reset or deactivated
• Browser issues: Your browser cleared important login information

What You Can Do

1. Log in again: Click the login button and enter your username and password
2. Check your credentials: Make sure you're using the correct username and password
   • Check for typos or extra spaces
   • Ensure Caps Lock is off
   • Verify you're using the right account for this system
3. Reset your password: If you can't remember your password, use the "Forgot Password" link
4. Clear browser cache: Sometimes clearing your browser's cookies and cache can help
5. Try a different browser: If the problem persists, try logging in with a different web browser
6. Check with your administrator: If you're certain your credentials are correct, your account may need to be reactivated

When to Contact Support

You should reach out to the support team if:

• You're certain your username and password are correct but still can't log in
• You don't have access to reset your password
• Your account may have been deactivated or locked
• You keep getting logged out repeatedly even shortly after logging in
• The password reset process isn't working
• You believe your account may have been compromised

When contacting support, please provide:

• Your username (but NOT your password)
• When you last successfully logged in
• Whether you recently changed your password
• Any error messages you see on the login screen
• Whether other people in your organization can log in successfully