USDT Deposit Confirmed On-Chain but Not Credited to Game Wallet Summary

[Dzeezbtc]

🐞 BUG: USDT Deposit Confirmed On-Chain but Not Credited to Game Wallet
Summary

A user sent $15 USDT from Trust Wallet to their Block52 Game Wallet deposit address.

NOTE: THE GAME WALLET ACKNOWLEDGED THAT IT DETECTED MY 15 DOLLAR DEPOSIT. IT THEN REFRESHED THE PAGE AND HAD NOT CREDITED THE ACCOUNT.

The transaction is:

Confirmed on-chain

Successfully transferred out of Trust Wallet

However:

No funds were credited to the Game Wallet balance.

Environment

Wallet: Trust Wallet

Asset: USDT

Amount: $15

Network: [INSERT NETWORK — e.g. Ethereum / BSC / Polygon]

TX Hash: [INSERT HASH]

Deposit Address: [INSERT ADDRESS]

Date: [INSERT DATE]

Steps to Reproduce

Open Trust Wallet.

Select USDT token.

Send $15 USDT to Game Wallet deposit address.

Confirm transaction.

Verify transaction is confirmed on blockchain explorer.

Log into Game Wallet.

Observe balance does not reflect deposit.

Current Behaviour

Blockchain shows confirmed transfer.

Game Wallet balance remains unchanged.

No deposit notification.

No visible pending state.

Expected Behaviour

When:

A valid USDT transfer

On correct network

To correct deposit address

Is confirmed on-chain

Then:

Deposit should be detected

Balance credited

Transaction logged in deposit history

HERE IS THE ETHERSCAN LINK - https://etherscan.io/tx/0xa566ea0d616ad5cb5aec2c527d27beb4f7c0f648936f25f659b0dd83f16d549c

HERE IS THE SCREENS HOT OF THE BLOCK52 ACCOUNT.

[bitcoinbrisbane]

A user sent $15 USDT from Trust Wallet to their Block52 Game Wallet deposit address.

What does this mean?

[bitcoinbrisbane]

"Open Trust Wallet.
Select USDT token.
Send $15 USDT to Game Wallet deposit address."

What is Game Wallet deposit address? This modal doesn't say that.

[bitcoinbrisbane]

@tommycp3 check at now payments?

[Dzeezbtc]

@bitcoinbrisbane @tommycp3 The game wallet address is a referring to the QR code address.

[TexasHODL]

Can't replicate