Skip to content

🌐 Omni-channel — WhatsApp, Telegram, Messenger, Instagram, Slack, Email, SMS & LINE

Choose a tag to compare

View all tags
@chattermate chattermate released this 11 Jul 15:13
· 339 commits to main since this release
v1.0.13
b5107c2
This commit was created on GitHub.com and signed with GitHub’s verified signature.
GPG key ID: B5690EEEBB952194
Verified
Learn about vigilant mode.

🌐 Omni-channel: meet your customers on any messaging app

ChatterMate is no longer just a website widget. Your AI agent — with full human handover, knowledge base, and lead capture — now answers customers across every major messaging channel, all landing in the same inbox.

New channels

  • Telegram — connect a bot in seconds with a token from @Botfather. No approval process.
  • WhatsApp, Facebook Messenger, Instagram DM — official Meta Cloud API, one connect flow, 24-hour service windows and WhatsApp template sending handled for you.
  • Slack — fully rewritten onto the unified stack: encrypted tokens, threaded replies, real display names, typing indicators, and (new) human handover + knowledge base + lead capture that the old integration never had.
  • Email — shared-inbox support (support@) with per-inbox outbound SMTP, message threading, and a Gmail App Password hint when auth fails.
  • SMS — one channel, six providers: Twilio, Vonage, MessageBird, Plivo, Brevo, and AWS SNS. Bring your own account.
  • LINE — Messaging API with typing indicators.

How it works

  • Human handover reaches every channel. When an agent takes over from the dashboard, their replies now go back out on WhatsApp/Telegram/Slack/etc. — not just the widget.
  • One conversation, everywhere. Every channel shares the same customer, session, agent routing, and conversations inbox, with a channel badge on each chat.
  • Per-agent channel routing with themed toggles, and a channel badge in the conversations list and chat header.

Security

  • All channel credentials are Fernet-encrypted at rest.
  • Every inbound webhook is signature-verified before parsing (Meta X-Hub-Signature-256, Slack v0 HMAC with replay protection, Twilio/Vonage/Plivo/MessageBird HMAC, AWS SNS certificate validation), with Redis-based event de-duplication.

Notes

  • Rating requests stay web-widget only — external channels are never asked to rate.
  • All adapters are open source; self-hosters bring their own platform tokens/apps.

Full changelog: v1.0.12...v1.0.13

Contributors

Botfather
Assets 2
Loading