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ChatterMate — Help Center & FAQ Manager

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@chattermate chattermate released this 13 Jul 16:25
· 338 commits to main since this release
v1.0.14
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Learn about vigilant mode.

Released 2026-07-13

Turn your knowledge base into a customer-facing help center: AI-drafted FAQs you review and publish, served as an SEO-friendly public site — with rich Markdown articles, one-click migration from an existing help center, and AI-powered search.

Turn your knowledge base into a customer-facing help center: AI-drafted FAQs you review and publish, served as an SEO-friendly public site — with rich Markdown articles, one-click migration from an existing help center, and AI-powered search.

Highlights

FAQ Manager (admin)

  • Generate FAQs from your knowledge base — drafts grounded in your crawled sites, docs and PDFs, using your configured AI model. Review, edit and publish.
  • Rich Markdown articles — answers support headings, steps, bold, links and images. Each published FAQ gets its own SEO page (/a/slug) with structured data.
  • Searchable, filterable list — relevance-ranked search, filter by topic or Draft/Published, collapsible topic groups, and multi-select for bulk publish/unpublish/delete.
  • Customization — logo, brand color (presets or any custom color), header links, call-to-action, and AI-search settings, with a live preview.

Import an existing help center

  • Article pages (no AI) — point us at a Chatwoot / Zendesk / Intercom-style help center and we crawl every article, grouped by its real category, imported as-is with formatting and images. No AI credits used.
  • Q&A page — extract the question/answer pairs from a single existing FAQ page.
  • PDF — upload a product guide or manual and we generate FAQs from it.

Public help center

  • A fast, SEO-friendly public site (grouped topics, per-article pages, sitemap, structured data) served at your-slug.chattermate.help or your own custom domain.
  • Ask AI — visitors get an instant answer grounded in your published FAQs and knowledge base, with your chat widget embedded for follow-ups and human handover.
  • Custom domain — guided two-step setup with copyable DNS records and automatic SSL.

Under the hood

  • FAQ generation is context-window aware (fewer, larger LLM calls on big-context models), deduplicates near-identical questions, and processes one job at a time so it never overloads the server.
  • On cloud, generation/import counts toward your plan's message allowance (shown as an estimate before you run it); self-hosted is unlimited.
  • Reliability: interrupted jobs are cleaned up automatically so the UI never gets stuck.

Notes

  • The feature is available to all self-hosted installs. On ChatterMate Cloud it's part of Pro.
  • The public custom-subdomain site (*.chattermate.help) requires the wildcard-domain infrastructure to be provisioned; the admin FAQ manager and generation work immediately after deploy.
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