Case Management

Vulnerability reports in VINCE-NT are called Cases. A Case can include multiple vulnerabilities.

1. Navigate to a Case

There are multiple ways to find a Case.

1. Option 1: Select [Dashboard] on the left sidebar. Filter cases using the search bar.

2. Option 2: Select [Cases] on the left sidebar. Any cases assigned to you will appear here. Filter cases using the search bar or the [Filter] button.

3. Option 3: Search for a Case using the Search bar at the top of the screen.

4. Option 4: See also Suppliers: Navigate to a Case.

If you can't find a Case you expected to, you may need to be added to the Case. Contact the person who invited you to access a Case or see All Users: Read and send messages not associated with a Case.

2. Communicate in a Case

Most communications take place in Case Threads. All Case Participants are members of the Official Case Thread. Coordinators can create additional Threads with other sets of Case Participants.

2.1 Read and send Messages

1. Navigate to a Case.

2. Scroll to [Case Threads].

3. Select a Case Thread tab.

   1. Each Case will have an [Official Case Thread]

   2. You may be added to additional Case Threads

4. Type and format your message.

5. Select [Submit].

2.2 Reply in a Thread

1. Navigate to the Message you want to reply to.

2. Select [Reply] in the lower right of the message.

3. Type and format your message.

4. Select [Submit].

When drafting Messages, you can @mention Case Participants.

2.3 Create a Thread with the Coordinators

1. Navigate to a Case.

2. Scroll to [Case Threads].

3. Next to the existing Case Threads, select [Contact Coordinators]. This will start a new thread with the coordinator(s) in the same case.

4. Fill out an appropriate subject line, then select [Submit].

3. Communicate outside of a Case

In addition to communicating within a Case, you can exchange Messages with the Coordination Team, unrelated to a specific Case.

3.1 Read non-Case Messages

1. Select [Inbox] on the left sidebar.

2. Select a Message Thread in the [Your messages] window.

3. Read messages in the [Your messages] window or the Thread.

3.2 Send a non-Case Message to the Coordination Team

1. Select [Inbox] on the left sidebar.

2. Select the blue [New Message] icon.

3. Type your message.

4. Select [Submit].

3.3 Reply to a Message Thread

1. Select [Inbox] on the left sidebar.

2. Select the Message Thread you want to reply to.

3. Write your message.

4. Select [Send].

4. Add (upload) file attachment to Case

1. Navigate to a Case

2. In the [Case Files] section, select the [three dots] and select [Add File]. An [Upload File to Case] popup screen will appear.

3. Select [Browse] and select the desired file.

4. Select [Submit].

Note: The file attachment is immediately available to all Case participants

5. Remove file attachment from Case

1. In the [Case Files] section, select the [three dots].

2. Select [Remove Files].

3. Select the trash can icon next to the file to remove.

4. Select [Delete] in the confirmation dialog.

The file will no longer be available to any Case Participants but will be available to Coordinators. A Coordinator can share the file again or remove it permanently.