No Evensts/Snapshots/Clips in card - No media to display

[hugalafutro]

Checklist:

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[REQUIRED] Card diagnostic information:

card_version: 7.2.1
browser: >-
  Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like
  Gecko) Chrome/132.0.0.0 Safari/537.36
date: 2025-02-23T13:49:37.712Z
lang: en
timezone: Europe/London
git:
  hash: bb147a4
  build_date: Tue, 18 Feb 2025 04:14:32 GMT
  commit_date: Mon, 17 Feb 2025 20:13:21 -0800
ha_version: 2025.2.5
custom_integrations:
  frigate:
    detected: true
    version: 5.8.0
    devices:
      01JKTPD37PF9PR7MN34K0NQQMQ: 5.8.0/0.15.0-cea210d
  hass_web_proxy:
    detected: false
config:
  type: custom:advanced-camera-card
  view:
    actions:
      double_tap_action:
        action: custom:advanced-camera-card-action
        advanced_camera_card_action: fullscreen
    default: live
    default_cycle_camera: false
    camera_select: live
    theme:
      themes: []
  menu:
    buttons:
      clips:
        enabled: true
      snapshots:
        enabled: true
      download:
        enabled: true
      fullscreen:
        enabled: true
      media_player:
        enabled: false
      timeline:
        enabled: true
      camera_ui:
        enabled: false
      iris:
        enabled: true
        alignment: matching
        permanent: false
      display_mode:
        enabled: false
      screenshot:
        enabled: false
        permanent: true
      mute:
        enabled: true
        permanent: true
      recordings:
        enabled: false
    style: hidden
    position: top
    alignment: right
  live:
    preload: false
    controls:
      thumbnails:
        mode: none
        events_media_type: snapshots
      next_previous:
        style: none
    transition_effect: slide
    draggable: false
    lazy_unload:
      - unselected
      - hidden
    auto_mute:
      - hidden
      - unselected
  dimensions:
    aspect_ratio_mode: dynamic
  cameras:
    - camera_entity: camera.bedroom
      camera_name: bedroom_camera
      frigate:
        camera_name: bedroom_camera_sub
        url: http://172.17.0.1:5000
      reolink:
        media_resolution: low
        url: http://192.168.1.220
      go2rtc:
        modes: []
      live_provider: go2rtc
    - camera_entity: camera.bedroom_reo_sub
      reolink:
        media_resolution: low
      title: Reolink
  media_viewer:
    lazy_load: true
    controls:
      next_previous:
        style: thumbnails
      thumbnails:
        show_timeline_control: true
    draggable: false
    transition_effect: slide
    display:
      mode: single
  image:
    mode: camera
  timeline:
    show_recordings: false
    style: stack
    events_media_type: all
  media_gallery:
    controls:
      thumbnails:
        show_timeline_control: false
        size: 128
  performance:
    features:
      media_chunk_size: 500
  status_bar:
    style: popup
    position: bottom
    popup_seconds: 3

[REQUIRED] Description of problem:

I changed nothing in my setup, it used to work normally, but now I get this:

timeline is empty:

but in both firgate web ui and ha/media/frigae they work:

[OPTIONAL] Last working release (if known):
I can't remember I don't look t the snaps in ha often

[OPTIONAL] Javascript errors shown in the web inspector:
no output in console when clicking on either clips/snaps/timeline
this shows up when the card loads before the camera stream pops in:

card-1ab50869.js:75 jo: Failed to receive response from Home Assistant for request
    at Uv (https://[REDACTED].ui.nabu.casa/hacsfiles/advanced-camera-card/card-1ab50869.js:75:186536)
    at async https://[REDACTED].ui.nabu.casa/hacsfiles/advanced-camera-card/engine-frigate-56a56cf5.js:1:4233
    at async L._getPTZCapabilities (https://[REDACTED].ui.nabu.casa/hacsfiles/advanced-camera-card/engine-frigate-56a56cf5.js:1:4213)
    at async L._initializeCapabilities (https://[REDACTED].ui.nabu.casa/hacsfiles/advanced-camera-card/engine-frigate-56a56cf5.js:1:3566)
    at async L.initialize (https://[REDACTED].ui.nabu.casa/hacsfiles/advanced-camera-card/engine-frigate-56a56cf5.js:1:2558)
    at async Se.createCamera (https://[REDACTED].ui.nabu.casa/hacsfiles/advanced-camera-card/engine-frigate-56a56cf5.js:3:11320)
    at async https://[REDACTED].ui.nabu.casa/hacsfiles/advanced-camera-card/card-1ab50869.js:79:220
    at async Promise.all (index 0)
    at async gg (https://[REDACTED].ui.nabu.casa/hacsfiles/advanced-camera-card/card-1ab50869.js:75:144201)
    at async vy._initializeCameras (https://[REDACTED].ui.nabu.casa/hacsfiles/advanced-camera-card/card-1ab50869.js:79:184) 
{request: {…}, response: {…}}
request
: 
camera
: 
"bedroom_camera_sub"
id
: 
42
instance_id
: 
"frigate"
type
: 
"frigate/ptz/info"
[[Prototype]]
: 
Object
response
: 
code
: 
"frigate_error"
message
: 
"API error whilst retrieving PTZ info for camera bedroom_camera_sub for Frigate instance frigate"
[[Prototype]]
: 
Object
[[Prototype]]
: 
Object

[OPTIONAL] Additional information:

[dermotduffy]

You have the card configured with 2 cameras, which one is the issue with? What is the camera name in Frigate? If the camera entity is a "normal" Frigate entity, remove the camera_name properties and the card will auto-detect the proper name -- I am guessing you are simply telling the card to use name X, but Frigate doesn't know what that is.

[hugalafutro]

The reolink camera can be ignored, it's there just as a backup if the frigate vm is down or w/e, it is just a stream. the card works with all the manual values removed, I just added them during testing.

Removing the camera name does fix the issue, however if I remove the camera name I lose audio in advanced-camera-card. How can I have both? More details below.

I added the audio restreaming as per the docs (https://docs.frigate.video/configuration/live#audio-support) thus having this in my config.yml

go2rtc:
  streams:
    bedroom_camera:
      - ffmpeg:http://192.168.1.220/flv?port=1935&app=bcs&stream=channel0_main.bcs&user=[REDACTED]&password=[REDACTED]#video=copy#audio=copy#audio=opus
      - ffmpeg:bedroom_camera#audio=opus
    bedroom_camera_sub:
      - ffmpeg:http://192.168.1.220/flv?port=1935&app=bcs&stream=channel0_ext.bcs&user=[REDACTED]&password=[REDACTED]#video=copy#audio=copy#audio=opus
      - ffmpeg:bedroom_camera_sub#audio=opus
  webrtc:
    candidates:
      - stun:8555
      - 192.168.1.101:8555

cameras:
  bedroom:
    live:
      stream_name: bedroom_camera_sub
    ffmpeg:
#      hwaccel_args: preset-vaapi
      output_args:
        record: preset-record-generic-audio-copy
      inputs:
        - path: rtsp://127.0.0.1:8554/bedroom_camera?video=copy&audio=aac
          input_args: preset-rtsp-restream
          roles:
            - record
        - path: rtsp://127.0.0.1:8554/bedroom_camera_sub?video=copy
          input_args: preset-rtsp-restream
          roles:
            - detect

This config ensured audio worked immediately upon loading Frigate web-ui, but it still didn't work in advanced-camera-card. The only way to get audio in advanced-camera-card is to define the name as either bedroom_camera or bedroom_camera_sub as those are the 2 go2rtc restreams with audio. Immediately upon changing the value or removing it the mute/unmute button disappears from the advanced-camera-card along with the audio, reappearing immediately upon defining the camera name as either of the 2 values.

[dermotduffy]

Is there a particular reason you have the streams named differently from the camera you wanted them associated with?

go2rtc:
  streams:
    bedroom_camera:      <----------------------- NOT THE SAME
      - ffmpeg:http://192.168.1.220/flv?port=1935&app=bcs&stream=channel0_main.bcs&user=[REDACTED]&password=[REDACTED]#video=copy#audio=copy#audio=opus
      - ffmpeg:bedroom_camera#audio=opus
    bedroom_camera_sub:
      - ffmpeg:http://192.168.1.220/flv?port=1935&app=bcs&stream=channel0_ext.bcs&user=[REDACTED]&password=[REDACTED]#video=copy#audio=copy#audio=opus
      - ffmpeg:bedroom_camera_sub#audio=opus
  webrtc:
    candidates:
      - stun:8555
      - 192.168.1.101:8555

cameras:
  bedroom:                 <----------------- AS THIS

If you rename the go2rtc stream (above) as just bedroom this might just work, although your cameras block (for advanced camera card) still looks significantly over complicated and can possibly be reduced to just:

  cameras:
    - camera_entity: camera.bedroom
      frigate:
        url: http://172.17.0.1:5000
      live_provider: go2rtc

[hugalafutro]

I'm a bit confused here, the go2rtc defines 2 streams named bedroom_camera bedroom_camera_sub each with the audio restream of the same name (otherwise audio does not work)

Then I define 1 camera named bedroom, which ingests the 2 streams as 2 inputs, 1 for record, 1 for detect, as per the Frigate docs for Reolink camera (the camera block is a literal copy & paste form the doc)

So, if I rename the go2rtc bedroom_camera to bedroom then I have to rename the ffmpeg audio restream too no? the - ffmpeg:bedroom#audio=opus and the path in the camera block as well no? - path: rtsp://127.0.0.1:8554/bedroom?video=copy&audio=aac

But I wish to stream audio+video from the _sub stream (low bandwith) and record and events from the hd stream (high bandwith), which means I would have to change the names for the _sub stream? But won't that then cause Frigate to use it for recordings and events?

[dermotduffy]

If you don't want to rename anything, you can ask the card to use a different stream with any arbitrary name:

  cameras:
    - camera_entity: camera.bedroom
      frigate:
        url: http://172.17.0.1:5000
      live_provider: go2rtc
      go2rtc:
        stream: bedroom_camera

[hugalafutro]

That's the ticket, putting the camera (edit: stream, not camera, I named them like moron so it's hella confusing lol) name into the go2rtc stream name fixed it. Now I have low bandwitch webrtc stream with audio for live view and access to events/recordings from the main stream as well.

Thank you for spending the time on my issue!